Carpet/Rug/Upholstery Cleaning

Just Ask Jess: What is the Difference Between an Oxidizer and a Reducer?

Both oxidizers and reducers can be formulated as dye and pigment stain removers

What is the difference between an ‘oxidizer’ and a ‘reducer’? Which product should I use for a blue Gatorade stain?


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Women in Cleaning and Restoration

This feature will highlight several of these women who are – and are continuing – to shape the industry as we know it.

Traditionally in the carpet cleaning industry, it’s the women who are the target customers, not the owners, cleaners and educators. But women are playing a more prominent role today than ever before in the cleaning and restoration sectors.


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Rug Repair Part 4: Sides and Selvages

Part four in a six-part series on rug repair

Last time we discussed fringe repair, so now we move on to the second most common repair request – the sides of the rug.


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Just Ask Jess: What is ‘Microfiber’ Fabric Made of and What Should I Use to Clean it?

Microfiber fabrics respond well when wet-cleaned with the hot-water extraction method and a flush-type upholstery tool.

 Microfiber is an extremely fine 100% synthetic fiber that can be woven into upholstery fabric. 


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Creating Positive Experiences: It’s the Little Things that Make a Big Difference

Once you are on the job, you have the opportunity to really show that you care

Have you ever taken a call from a perspective customer where they ask you a question and before you know it you are saying words like extraction, surfactant, truckmount, encapsulation, or (heaven forbid) deflocculation?


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Just Ask Jess: I Applied a Urine Saturation Treatment and the Carpet Color Changed - What Do I Do Now?

It can be pretty shocking to see your treatment areas turn another color.

Believe it or not, I get phone calls frequently regarding this issue!


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Rug Repair: How to Deal with Worn Fringes

Customers are often very concerned about fringe appearance, as they want them white and clean

Rugs are, to a great extent, fashion. The current trend is away from fringe. However, the majority of rugs coming into wash plants have fringe.


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Five Things to Know about Air Duct Cleaning

Duct cleaning is an important service, especially applicable to customers with allergies.

Air duct cleaning is becoming an increasingly popular add-on among carpet cleaning businesses today.


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Balance Your Company Portfolio by Diversifying into Carpet Repair

Carpet repair as a service can also open many doors for your other services and play a major role in your marketing program

Do you have a “balanced portfolio?” I’m not talking about a financial portfolio, but how about a balanced business portfolio?


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You’ve Gotta Be Clean to Get Clean

If you want to give your customer the best service possible, there are many simple things you can do to make the experience unforgettable.

Experience tells me that our customers appreciate and actually expect us to look clean and smell clean when we enter their property to perform our work.


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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Podcasts

The winter slow season is a great time to pursue commercial cleaning accounts and stay busy. John "the Hitman" Braun solicited questions from thousands of cleaners across the country regarding their questions on commercial cleaning accounts and answers them in this episode of the show.
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ICS Cleaning Specialist Magazine

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2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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