Cleaning & Restoration Association News

Chemicals, Extractors and Hunter S. – The Road to ISSA

There are now but a few days until the 2002 installment of the ISSA/Interclean USA Exhibition, Convention and Educational Conference, Oct. 15-18 in Las Vegas.
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Encapsulation and Carpet Cleaning

It appears that the old adage, “what’s new is old and what’s old is new,” is once again proving true in the carpet-cleaning world. Encapsulation, also known as crystallization, is one of the hottest “buzz words” in the market today, especially in commercial carpet maintenance. It’s also a trip down memory lane to when I entered this field some 30 years ago.
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Rising to the Challenge: Residential Carpet Cleaning

The driving motivation behind the formation and operation of any business is making money, with the ultimate goal of reaching the satisfaction of financial freedom. But satisfaction comes in many forms, and rewards appear in many colors other than green.
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Commercial Carpet Cleaners Diversifying into VCT Floor Care

Have you ever been cleaning a carpet when your client asks, “Can you clean my tile floor while you are here?” For many cleaning contractors, the answer is an unfortunate “no.”
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New Challenges

This will be my last President’s Message, as my term of office ended at the Crossroads Convention in June. In the last few years I’ve learned how difficult it is to wear several “hats” while representing the CCINW, ASCR, the company that actually pays me a salary, attending to family and dealing with Seattle traffic while trying to find the ringing cell phone.
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A Plague on Both Your Houses. And Your Office Building. And Maybe That Shed Out Back…

Alas, poor Mercutio. Taking it in the belly for trying to keep the peace. And poor William Shakespeare who, entombed in Stratford-upon-Avon, has suffered centuries of untold agony as hack writers decide to get clever with headlines.
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Carpets and Post-Application Treatments

Post-application treatments are used for two reasons: the protection of a cleaner and the neutralization of cleaning residue. Residue can be the result of a too-high solution concentration, inadequate vacuum or extraction power, or poor handling of equipment, e.g. using too much pressure.
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What if It Just Wasn't There?

I was recently speaking with a friend about the IICRC, a subject very near and dear to my heart and therefore quite easy to discuss. During this conversation he posed a very thought-provoking question:
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It's the Small Things That Matter

Sometimes we are so focused on getting the job done that we overlook some of the small details that set us apart from our competition.
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Cutting Down on Dry Time

Two topics that always come up when the discussion concerns carpet cleaning, regardless of whether you're talking with a customer or another professional, are price and dry time.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Arguably, sending out a client newsletter is the No. 1 key to a reliable cleaning business. In this episode of The Hitman Advertising Show, John Braun covers the true value of mail newsletters, how to send them, how often to send them and more.
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ICS Cleaning Specialist Magazine


2014 October

The October issue of ICS features stories on the 2015 ICE Expo, differentiation, deodorizing, upholstery cleaning, facebook advertising, up-selling, rug cleaning, the rug tour, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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