Most carpet cleaning customers-and many carpet cleaners-have some knowledge of the terms "spot" and "stain," and at least a basic understanding of the term "soiling." But they may not always grasp the differences among the terms.
We recently discussed the merits of adding upholstery cleaning to your arsenal of those valuable add-on services. Here we'll talk about some of the 'tools' we use to help fulfill our goal of client satisfaction when cleaning furniture.
In the last two Rug Specialist articles, we discussed some simple rug repairs. While rug display is not a repair, it will require some needlework and attention to detail that you can provide your customer.
It has been my experience that, for the most part, consumers have no idea what type of leather they are buying and how it will truly perform. Why? Salespeople are either inadequately trained by the store or stretch the truth to make the sale. Usually the salesperson knows only what they've been told by someone else who knew very little.
Enhanced, unreasoning fears have become the norm - along with greatly diminished trust of anybody or anything unknown, unfamiliar or new. A trend that has been growing steadily for the last 20 years has accelerated into a tidal wave.
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.