Association News

Stain Resistant By Any Other Name:"Spots," "Stains" and "Soiling" on Stain Resistant Carpets

April 15, 2002
Most carpet cleaning customers-and many carpet cleaners-have some knowledge of the terms "spot" and "stain," and at least a basic understanding of the term "soiling." But they may not always grasp the differences among the terms.
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So You're Cleaning Furniture? Set Yourself Apart and Speed the Job Using Some Special 'Tools'

April 15, 2002
We recently discussed the merits of adding upholstery cleaning to your arsenal of those valuable add-on services. Here we'll talk about some of the 'tools' we use to help fulfill our goal of client satisfaction when cleaning furniture.
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Rug Display Made Easy

April 15, 2002
In the last two Rug Specialist articles, we discussed some simple rug repairs. While rug display is not a repair, it will require some needlework and attention to detail that you can provide your customer.
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The Myth and the Reality of Leather Furniture: It Takes a Cleaning Professional's Touch to Make it Sparkle

April 15, 2002
It has been my experience that, for the most part, consumers have no idea what type of leather they are buying and how it will truly perform. Why? Salespeople are either inadequately trained by the store or stretch the truth to make the sale. Usually the salesperson knows only what they've been told by someone else who knew very little.
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Take Some of the Work Out of Your Work, and Produce More

April 15, 2002
The need for proper vacuuming is a truism that spans cleaning: From carpet to upholstery, proper vacuuming is a commonality.
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Sooner or Later, You're Going to Face It: Restoration of Electronic Components

April 15, 2002
Emergency restoration professionals take note: Electronics restoration takes special procedures.
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On IICRC-certified instructors

March 10, 2002
Letters to the Editor
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The Training Corner: Your Customer. After 9/11

March 10, 2002
Enhanced, unreasoning fears have become the norm - along with greatly diminished trust of anybody or anything unknown, unfamiliar or new. A trend that has been growing steadily for the last 20 years has accelerated into a tidal wave.

It's called "cocooning."

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Focus on Chemicals: Out, Out Damned Spot

March 10, 2002
When you approach spot removal, the most important point to make to the owner is that they recognize that it is their spot, not yours. However, it's up to you to do everything you can to remove it.
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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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