Business consultants tell us that the single biggest expense on a cleaning company's ledger is labor. This makes sense when you consider that we are a labor-intensive service industry. With this in mind, it makes sense that better trained technicians are more efficient, thus spending less time on labor.

In case you haven't noticed, the computer revolution has come and gone. That isn't to say that computers don't continue to revolutionize the way we do things. They do. It's just that most people have realized the importance of computers in their daily lives, business or otherwise.

ICS Cleaning Specialist is leading the charge in the use of cutting-edge technology to benefit our readers.

Now that you are reading this month's issue of ICS Cleaning Specialist magazine, you must have noticed the card on the front of the magazine. You ignored it? Allow me to tell you the significance of this card.

I write this on Sept. 15 and while much will have occurred between my ICS Cleaning Specialist deadline and your reading of this column, there is little doubt that the world as we know it has changed forever ... and not for the better.

For those of you who don't know me, I'm Bob Lindsay.

It's the age-old dilemma: Youth means inexperience; older means 'too old.' Beat the stereotype.

What is 'Marketing Metality?' Hank Unck explains.

We may be only carpet cleaners, but in the home, we are 'health couriers,' and we mean business.

Last month we focused on the business owner. This month we'll examine how your company can bring you emotional fulfillment.