Association News

Building a Profitable Business: Properly Handling Complaints Will Head off the Headaches

March 10, 2002
Every cleaning professional deals with complaints, regardless of effort. But there is a way to deal with them, to the customer's satisfaction.
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Editorial Comment: Getting the Facts Straight Now

March 10, 2002
It seems that the Insurance Industry is gearing up for its 'War on Mold,' given the happenings in Texas these days. There, state Insurance Commissioner Jose Montemayor appointed a 19-member Advisory Task Force for Mold-Related Claims.
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To Your Success: Business Diversification: Trap or Opportunity?

March 10, 2002
There are many diversification opportunities; just find them.

"The optimist sees the doughnut, but the pessimist sees the hole."
-McLandburgh Wilson

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Notes from the Desk: Getting Back to Business

February 1, 2002
A lot has taken shape in our society since we last met. On Sept. 11, 2001, terrorists attacked the United States, killing thousands of innocent civilians. Now what?
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To Your Success: Three Powerful Words:

February 1, 2002
Diversifying lets you become more valuable to customers, and to pay employees better. So consider this ...
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Notes from the Trenches: Tackling Furniture Cleaning as a Service

February 1, 2002
If your cleaning firm offers carpet cleaning services exclusively, I would

recommend upholstery cleaning as a highly

lucrative add-on opportunity.

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Rx for Restoration: Mold Remediation Checklist

February 1, 2002
Here are some basic guidelines for mold remediation. Techs should also attend an IICRC-approved mold remediation course.
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The Training Corner: Post Disaster Training Alert

February 1, 2002
Sept. 11 affected us more deeply than we may have thought at first in our industry. But we can overcome.
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AWCC Holds Annual Convention

February 1, 2002
Annual convention held
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A 'Carpet-Caring' Story

February 1, 2002
All in a day's work for carpet cleaners
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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