Cleaning & Restoration Association News

A Great Week for an Exciting Future

May 13, 2002
The first week of April was the most exciting, stimulating and rewarding of my 15 years with ICS Cleaning Specialist. I want to share some thoughts with you about this action-packed week that included the first-ever commercial carpet cleaning symposium and an IICRC board meeting in Broomfield, Colo.
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When IICRC Answers the Phone

May 13, 2002
When you call the IICRC, do you know who's answering the phone? Most people think they are talking to the IICRC. Well, not exactly.
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Are You an Information Addict?

May 13, 2002
I have discovered, after years of training and consulting with small businesses specializing in providing professional cleaning services, that a sizeable segment of what I refer to as "information addicts" exists in the industry. They are obsessed with gathering technical, marketing and/or motivational information.
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Face to Face: Bringing the Customer to You

May 13, 2002
I'm always amazed at the hoops cleaners jump through to avoid selling themselves to potential customers. Call it what you will: fear of rejection, intimidation or laziness. The fact is most of us would rather be beaten with a lead pipe than make a "sales call."
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Cleaning for Health: The Evolution and Economics of IAQ

May 13, 2002
A few years ago, the cleaning industry began a whole new way of thinking when Indoor Air Quality (IAQ) came on the scene. As studies and science have shown it to encompass many more variables than simply air, the term of choice has become Indoor Environment Quality (IEQ).
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Graffiti Removal: You Can Beat the Cost by Being Prepared

April 18, 2002
How do these affect the building maintenance professional's bottom line? It can be a considerable expense given that graffiti can be found on most exposed structural areas, retaining walls, alleyways, structures or walls.
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Pressure Washers: A Tool for Expanding Commercial Floor Care

April 18, 2002
As a facility manager or contract cleaner specializing in commercial floor care, you know that you need the best tools at your disposal given the wide variety of cleaning any commercial, industrial or professional facility requires. One device that may prove itself a valuable addition to your arsenal of cleaning tools is the pressure washer.
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Stain Resistant By Any Other Name:"Spots," "Stains" and "Soiling" on Stain Resistant Carpets

April 15, 2002
Most carpet cleaning customers-and many carpet cleaners-have some knowledge of the terms "spot" and "stain," and at least a basic understanding of the term "soiling." But they may not always grasp the differences among the terms.
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So You're Cleaning Furniture? Set Yourself Apart and Speed the Job Using Some Special 'Tools'

April 15, 2002
We recently discussed the merits of adding upholstery cleaning to your arsenal of those valuable add-on services. Here we'll talk about some of the 'tools' we use to help fulfill our goal of client satisfaction when cleaning furniture.
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Rug Display Made Easy

April 15, 2002
In the last two Rug Specialist articles, we discussed some simple rug repairs. While rug display is not a repair, it will require some needlework and attention to detail that you can provide your customer.
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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Most cleaners rely on their online marketing presence to get jobs. But Google hasn't made things easy lately with their algorithm updates, which has impacted a lot of cleaning sites. Here's a look at some tips and suggestions to improve your Google ranking.
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ICS Cleaning Specialist Magazine

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2014 June/July

The June/July issue of ICS features stories on add-on services, carpet repair, cleaning silk rugs and ranking websites on Google.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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