It's simple logic, the difference between a 'spot' and a 'stain.' If you're unsure, read on.

The Carpet Cleaning Triangle of the Homeowner, the employee and the business owner is a complex tangle of conflicting priorities and emotions. Your success will be defined by how well you balance the needs of all parties involved.

Customers focus on what they 'see' when you first arrive. What to do? Presentation. Presentation. Presentation.

A floor is a floor is a floor. Not really. And as professionals, you should know the difference.

Professional cleaners are facing the situation more often: Mold contamination. Now, get prepared.

There's a mile long list of horror stories about floor covering professionals held liable for non-performance, often in extenuating circumstances beyond their control. Time for unification?

An editorial change at ICS, yes. But our commitment remains: Give our readers the information they need to run successful businesses.

Do you know how your employees feel about money?

Creating that dedicated employee

Building a Profitable Business: Motivating Your Services-Oriented Employees