Cleaning & Restoration Association News

Face to Face: Bringing the Customer to You

By Steve Toburen
No Comments
I'm always amazed at the hoops cleaners jump through to avoid selling themselves to potential customers. Call it what you will: fear of rejection, intimidation or laziness. The fact is most of us would rather be beaten with a lead pipe than make a "sales call."
Read More

Cleaning for Health: The Evolution and Economics of IAQ

By Tom Hill
No Comments
A few years ago, the cleaning industry began a whole new way of thinking when Indoor Air Quality (IAQ) came on the scene. As studies and science have shown it to encompass many more variables than simply air, the term of choice has become Indoor Environment Quality (IEQ).
Read More

Graffiti Removal: You Can Beat the Cost by Being Prepared

No Comments
How do these affect the building maintenance professional's bottom line? It can be a considerable expense given that graffiti can be found on most exposed structural areas, retaining walls, alleyways, structures or walls.
Read More

Pressure Washers: A Tool for Expanding Commercial Floor Care

No Comments
As a facility manager or contract cleaner specializing in commercial floor care, you know that you need the best tools at your disposal given the wide variety of cleaning any commercial, industrial or professional facility requires. One device that may prove itself a valuable addition to your arsenal of cleaning tools is the pressure washer.
Read More

Stain Resistant By Any Other Name:"Spots," "Stains" and "Soiling" on Stain Resistant Carpets

By Wittkamp Bob
No Comments
Most carpet cleaning customers-and many carpet cleaners-have some knowledge of the terms "spot" and "stain," and at least a basic understanding of the term "soiling." But they may not always grasp the differences among the terms.
Read More

So You're Cleaning Furniture? Set Yourself Apart and Speed the Job Using Some Special 'Tools'

No Comments
We recently discussed the merits of adding upholstery cleaning to your arsenal of those valuable add-on services. Here we'll talk about some of the 'tools' we use to help fulfill our goal of client satisfaction when cleaning furniture.
Read More

Rug Display Made Easy

By Aaron Groseclose
No Comments
In the last two Rug Specialist articles, we discussed some simple rug repairs. While rug display is not a repair, it will require some needlework and attention to detail that you can provide your customer.
Read More

The Myth and the Reality of Leather Furniture: It Takes a Cleaning Professional's Touch to Make it Sparkle

No Comments
It has been my experience that, for the most part, consumers have no idea what type of leather they are buying and how it will truly perform. Why? Salespeople are either inadequately trained by the store or stretch the truth to make the sale. Usually the salesperson knows only what they've been told by someone else who knew very little.
Read More

Take Some of the Work Out of Your Work, and Produce More

No Comments
The need for proper vacuuming is a truism that spans cleaning: From carpet to upholstery, proper vacuuming is a commonality.
Read More

Sooner or Later, You're Going to Face It: Restoration of Electronic Components

By Jeff Bishop
No Comments
Emergency restoration professionals take note: Electronics restoration takes special procedures.
Read More



Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
More Podcasts

ICS Cleaning Specialist Magazine


2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive


Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products


Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view


Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view


facebook_40.png twitter_40px.png youtube_40px.pngcrc logo