Cleaning & Restoration Association News

The difference Between a Spot and a Stain

It's simple logic, the difference between a 'spot' and a 'stain.' If you're unsure, read on.
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The Carpet Cleaning Triangle

The Carpet Cleaning Triangle of the Homeowner, the employee and the business owner is a complex tangle of conflicting priorities and emotions. Your success will be defined by how well you balance the needs of all parties involved.
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Guess What Your Customers Look for First? (It's Not Your Quality)

Customers focus on what they 'see' when you first arrive. What to do? Presentation. Presentation. Presentation.
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Residential Hard Surface Floor Care

A floor is a floor is a floor. Not really. And as professionals, you should know the difference.
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Mold Issues in Perspective

Professional cleaners are facing the situation more often: Mold contamination. Now, get prepared.
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The Industry Takes Unified Stance On Concrete Moisture Vapor Testing

There's a mile long list of horror stories about floor covering professionals held liable for non-performance, often in extenuating circumstances beyond their control. Time for unification?
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Hello, ICS readers

An editorial change at ICS, yes. But our commitment remains: Give our readers the information they need to run successful businesses.
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Are Subconscious "Money Beliefs" Undermining Your Sales Training?

Do you know how your employees feel about money?
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The Carpet Cleaning 'Triangle:' Winning the Cold War (Part IV)

Creating that dedicated employee
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Motivating Your Services-Oriented Employees

Building a Profitable Business: Motivating Your Services-Oriented Employees
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Arguably, sending out a client newsletter is the No. 1 key to a reliable cleaning business. In this episode of The Hitman Advertising Show, John Braun covers the true value of mail newsletters, how to send them, how often to send them and more.
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ICS Cleaning Specialist Magazine

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2014 October

The October issue of ICS features stories on the 2015 ICE Expo, differentiation, deodorizing, upholstery cleaning, facebook advertising, up-selling, rug cleaning, the rug tour, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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STAY CONNECTED

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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