Cleaning & Restoration Association News

Notes From the Trenches: Tackling the 'Little Things' Means Heading Off Big Headaches

Oh, the little things. But, how they can make a big difference with a new customer.
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Rx for Restoration: Appliances and Electronics Vary in Size, Cleaning Effort

As restoration professionals, you're going to face electronics in your efforts. That said, read on.
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What's our logo worth?

What's our logo worth? After all, it's the Carpet Cleaners Institute of the Northwest, and you might be in the duct cleaning or restoration business. Consider this...
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A Look at IICRC

Many professional cleaners seem to have a misconception as to how IICRC operates. Here's an explanation.
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Beating Back the B&Ser

Selling yourself to customers can be easy, or difficult. One thing is certain, selling yourself as a carpet cleaner when your clients are being 'educated' about the Bait 'n Switcher can make it difficult. Time for a little educating of your own.
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The difference Between a Spot and a Stain

It's simple logic, the difference between a 'spot' and a 'stain.' If you're unsure, read on.
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The Carpet Cleaning Triangle

The Carpet Cleaning Triangle of the Homeowner, the employee and the business owner is a complex tangle of conflicting priorities and emotions. Your success will be defined by how well you balance the needs of all parties involved.
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Guess What Your Customers Look for First? (It's Not Your Quality)

Customers focus on what they 'see' when you first arrive. What to do? Presentation. Presentation. Presentation.
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Residential Hard Surface Floor Care

A floor is a floor is a floor. Not really. And as professionals, you should know the difference.
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Mold Issues in Perspective

Professional cleaners are facing the situation more often: Mold contamination. Now, get prepared.
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Podcasts

While winter is considered the "slow season" for carpet cleaners, it can also be a season of great opportunity. In this episode of The Hitman Advertising Show, John Braun offers advice for keeping revenue consistent during the cold weather months so you're thriving - and not just surviving - the winter.
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ICS Cleaning Specialist Magazine

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2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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STAY CONNECTED

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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