Cleaning & Restoration Association News

Goodbye Arpi. Hello Bob. Welcome Change.

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Editorial changes at ICS
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The Carpet Cleaning ‘Triangle’: Winning the Cold War (Part III)

By BNP Media Staff
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When it comes to you and your employees, things can get really strange because neither side really understands the needs and wants of the other.
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Wood Furniture Restoration Part 2: Light Refinishing

By Jeff Bishop
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Using light refinishing restoration procedures, restorers clean the wood furniture while lightly refurbishing the outer layer of the finish.
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Identifying and Correcting Stains, Spots & Soils

By Bob Wittkamp
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Educating your customer on the differences between stains, spots and soils, and taking the correct path of action, will raise their confidence level and your bottom line.
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Wood Floor Cleaning Systems Make the Grade

By BNP Media Staff
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Adding wood floor cleaning to your services menu will increase your customer base, and your bottom line!
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Improve Your Customer Service By Teaching Your Staff How To Prepare ‘Elevator Speeches’

By Lee Pemberton
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This deceivingly simple task will do more to powerfully cement long-lasting customer relationships than all the coupons or give-a-ways you can come up with!
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Notes From the Desk: A Leap of Faith

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Taking a leap of faith, away from the “comfort zone” you’re accustomed to, guarantees personal and professional growth.
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Letters to the Editor: Bob Wittkamp’s Book

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"This book covers such a variety of must-knows for the beginning tech, like principles of professional carpet cleaning, fiber identification, commercial and residential cleaning, spot removal, and filtration soiling..."
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The ICS Directory: Valuable Information At Your Fingertips

By Arpi Nalbandian
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This is one resource you don’t want to lose!
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Letters to the Editor: Dry & VLM Cleaning Systems, Joe Domin

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ICS Cleaning Specialist readers speak out.
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view

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