Cleaning & Restoration Association News

The IICRC and the CRI

By Lee Zimmerman
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Developing a working relationship between the two organizations will propel carpet and its cleaning methods to a higher level of awareness in the maintenance industry.
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Wood Furniture Restoration—Part 1: Inspection, Transportation and Cleaning

By Jeff Bishop
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Restoring wood furniture could be tricky, not to mention expensive, if the correct procedures aren’t followed for complete restoration.
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Indoor Air Quality & Carpet: How Do Chemicals Factor In?

By Joe Domin
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Responsible handling of equipment and chemicals will increase your customer’s understanding of cleaning as a health benefit.
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The Carpet Cleaning ‘Triangle’: What Does Your Customer Want? (Part II)

By BNP Media Staff
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“Women need underwear but women want lingerie.” Leslie Wexler, President, Victoria’s Secret. Understanding the difference between the “needs” and the “wants” of their customers has made Victoria’s Secret an incredible success. Now think what this concept could do for you.
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Workplace Reality and Customer Care Training

By Lee Pemberton
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Like it or not, your cleaning customers and prospects have undergone a negative attitude adjustment during these last six months!
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The IICRC and The CCINW

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I can assure you, our CCINW members, that it is and always has been the intention of your board to do what is in the best interest of our members. You are the best!
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Working With Color Loss Situations

By Bob Wittkamp
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Sun fade, fume fade or shading — educate yourself and your customer before starting the cleaning job.
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Quality Control: More Than Just Clean Carpet

By Tom Hill
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A good cleaning technique is just one aspect that fits into your customer’s loyalty and repeat business equation.
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Editorial Comment: Spring Has Sprung. Now What?

By Arpi Nalbandian
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It’s that time of year when allergies and Indoor Air Quality issues poke their persistent heads out of the seasonal hole. Are you ready?
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Discipline in the Workplace

By Tom Hill
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Keeping the peace between technicians involves planning and is centered around a good understanding of the job's expectations.
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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