Used properly, water-softening units increase productivity and carpet cleaning results, while decreasing downtime.

A properly executed and well-thought out business plan is an important part of your carpet cleaning business. However, without dedicated focus and attention, the slightest distraction can make a good plan fail.

A cleaner sounds off about Bob Wittkamp's August 2000 column...

-- If it smells clean, then it must be clean. This is the perception many carpet-cleaning clients have when it comes to clean carpets. You make the call—do carpet cleaners deodorize or reodorize with the use of scents in formulations?

Ethics and ethical business behaviors have become such a critical factor in the marketplace today for all businesses, but most especially for personal service businesses such as carpet and restoration cleaning services.

When jobs are at stake, most people will do whatever is necessary to survive! Only a few will have the courage to put the job at risk when dealing with ethical issues...

Utilizing precautionary measures and protective personal equipment, hard floor maintenance technicians can increase their productivity and safety levels.

Building in the addition of equipment and personnel into your cleaning or restoration business plan will lend to your company’s longevity and profitability.

Continuing with his series on “soft” contents restoration, Jeff Bishop addresses bedding units --mattresses and box springs -- and the cleaning/restoration techniques involved.

After several years of serving on the volunteer IICRC Board of Directors, I wish to thank the institute for giving me this wonderful opportunity...