A cotton mop head is an integral part of the hard floor maintenance technician’s toolbox. Because of its relatively low price and versatile application, the cotton mop head can be an asset.

Virtually anything that can be brought into a home or business falls within the contents restoration category; thus, restoration specialists must adapt and be willing to experiment with a variety of restoration techniques and procedures when new objects are encountered...

With the help of technological devices, such as the Internet, computers and bulletin board forums, a “micro” cleaning business can participate in high-tech coaching programs and access badly needed business training...

ICS On-Line: How Sharing Knowledge Has Become a Reality!

In this month's Editorial Comment, Editor Arpi Nalbandian reveals the results of an informal on-line survey, addresses cleaning for health, and more...

You’ve worked hard to let the customer know how you’re going to improve their image, but what are you doing about your own image?...

As investors, cleaners and restorers should realize how “timing the market” contributes to successful long-term financial goals...

Former IICRC Certified Firms were asked why they chose not to maintain their Certified Firm status, and as a result of their responses, the IICRC has launched a renewed effort to monitor the Certified Firm database, and a relentless effort to remove undesirable companies from its list of firms...

Basic carpet cleaning chemistry, in its cleaning process, has the ability to eliminate certain microbes by disrupting the environment. A variation in pH, hot water, chemical imbalance, together with conventional hot water carpet cleaning, minimizes the life makeup of a microbe...

As a cleaning specialist, when you calculate every job using the same pricing method, you are undervaluing your services. The price of the job at hand should be determined, at least in part, by the carpet, the soiling conditions, the customer’s expectations and their reason for cleaning...