In my travels, I noticed an attitude that is not common but sticks out like a sore thumb—the feeling of independence from other carpet cleaners that refuse to share their knowledge with others...

Just a word of thanks for all you do for us, it’s people like you that help make our day-to-day work go by just that much better...

Taking over a new hard floor maintenance account is a critical time for everyone involved...

The inspector of today has to be much more introspective and analytical about both the internal customer (mill, retailer, etc.) and the external customer (consumer, building owner/manager, etc.) motives...

The Three Key Performance Standards Are Cleaning Results, Customer Service and Operations of Your Business...

Letters to the Editor

Before work involving multiple crews can begin, the disaster supervisor must walk through the job to ensure that all loss containment procedures have been properly implemented...

As time marches on, more and more people are getting involved with environmental concerns, which they should. There are, however, over-extensions of fear about chemical usage...

Letters to the Editor

The “Business Coach” concept, as it has evolved with the aid of today’s electronic technology, is currently the most available and affordable resource for micro-businesses we have in this industry...