Web Exclusive Features

Letter to the Editor: Bill Bane a Man Worth Emulating and Respecting

March 24, 2014

I join hundreds, and even thousands, of Bane-Cleners from all over the world in saying that, quite simply, we are at a loss for words as we mourn the loss of our great friend and industry leader William F. "Bill" Bane. 


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Ask Steve: How Can I Avoid Losing Customers that Want Immediate Cleaning?

One danger of trying to meet every client’s last minute demand is loading your people up with too much overtime
March 20, 2014

Breakdowns, emergency water losses and last minute same day requests do happen ... a lot.


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Just Ask Jess: What’s the Best Way to Remove Hair Oils and Food Greases from Upholstery?

Poor results may be due to the cleaning method, or, more likely, the chemistry not being used.
March 13, 2014

Jessika,

Lately I am not having much success cleaning synthetic upholstery, and am having a hard time removing hair oils and food greases. What am I doing wrong? 


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Ask Steve: Is it Better to Sell Carpet/Flooring or Form a Referral Partnership?

March 13, 2014

 When I had my carpet cleaning and restoration services operation we just never could make sense out of doing our own retail carpet sales. 


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The Nitty Gritty of Tile and Grout Cleaning

If you are not already offering this service I might suggest you are walking over substantial income every day
March 10, 2014

With the right equipment and chemical, tile and grout cleaning can be very effective and profitable.


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The New K-12 Clean Standard: What Does it Mean for You?

What defines “a normal fungal ecology,” “biologically safe” or “low VOC?"
February 27, 2014

The cleaning and restoration industry has been vexed with this issue for years - exactly how clean is clean? 


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Ask Steve: How Can I Best Prepare to Sell My Business?

Remember that selling your company should be just one part of your well-balanced personal investment program
February 27, 2014

 One dirty little secret of our industry is most carpet cleaning companies never sell… they just wither away. 


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Ask Steve: How Should I “Sell” Commercial Jobs - Low Cost or Quality of Work?

Don’t automatically assume that someone asking for a better deal is only focused on price
February 20, 2014

I discovered that many managers don’t even know for sure what they pay and are more interested in reliability, a proven track record and a burden lifted off their backs


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Ask Steve: How Should I Manage an Outside Salesperson?

On commission structures, sales systems and holding salespeople accountable.
February 13, 2014

Your sales system should include scripts, audio and video sales aids, a proposal template, paperwork for setting up the account and, of course, a pricing guide so your salesperson can write the proposal profitably


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Ask Steve: What’s the Best Way to Handle Back-Stabbing Contractors?

I formed a strategic partnership with a quality structural contractor in my area
February 6, 2014

Here are some things to look for in a structural contractor strategic partner:


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Multimedia

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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Most cleaners rely on their online marketing presence to get jobs. But Google hasn't made things easy lately with their algorithm updates, which has impacted a lot of cleaning sites. Here's a look at some tips and suggestions to improve your Google ranking.
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ICS Cleaning Specialist Magazine

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2014 June/July

The June/July issue of ICS features stories on add-on services, carpet repair, cleaning silk rugs and ranking websites on Google.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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