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Just Ask Jess: What’s the Best Way to Clean Rayon?

Rayon can be tricky to clean, as there are many issues
January 30, 2014

Rayon is the weakest fiber when wet and can literally fall apart or tear under your upholstery tool.


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Ask Steve: Should I “Follow Up” on my Commercial Bids?

Never leave your prospect without determining your next action
January 30, 2014

You've already made the big investment in an on-site inspection and have already worked up the proposal.


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Ask Steve: Should I Make a Separate Trip to Give an Estimate?

A look at how to do pre-inspections whenever you choose to do it.
January 23, 2014

Let’s face up to the fact that every job needs to be pre-inspected and priced before cleaning.


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Ask Steve: How Can I Make Commercial Cleaning Jobs More Convenient for Me and the Owner?

With a regular, long-term commercial account it is essential to get the key.
January 16, 2014

Commercial cleaning accounts are big money jobs, but they aren't always convenient.


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The Value of a Rug Caddy (and How to Build One Yourself)

A rug caddy is an important piece of equipment for a comprehensive rug cleaning operation
January 9, 2014

You walk into your carefully set up rug cleaning plant. Water is pooled everywhere on the floor - someone forgot to turn the water off on the rug bath. About a dozen rugs that had been vacuumed, dusted and prepared for cleaning that day are saturated with water that overflowed the rug bath, possibly mixed with soil.  


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Ask Steve: How Can I Improve My Commercial Sales Calls?

“The hardest door to make it through is your own!”
January 9, 2014

Here's what we suggest to our SFS members for maximum results and return on their time invested: 


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Prepare Now to Stay Busy This Winter

Consumer pockets are tight once the Christmas credit card bills roll in at the beginning of January
January 1, 2014

 Once December 24th hits, most companies need to have a different marketing plan to keep busy. This is especially true for cleaners in the north where it can be difficult to get clients during winter, but even if you operate in a warmer area, January and February can still be tough months. 


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Ask Steve: How Can I Land the Real “Big Jobs?”

"It never hurts to ask."
January 1, 2014

So the fastest, easiest and certainly the quickest marketing you will ever do is to pick one morning a week to make 15-20 sales calls.


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Ask Steve: How Important is Being Personable to Building Relationships with Clients?

Most carpet cleaners enter this business with a "technician mentality" and never rise above it
December 19, 2013

One of the cornerstone principles of SFS is the “80% Rule” which states, “80% of how the customer decides whether you did a ‘good job’ or a ‘bad job’ is based on how they feel about the person actually doing the work.” 


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Rug Repair Part 6: Torn Corners and How to Repair the Problem

Corner repairs are probably one of the most common “rug fixes” needed by your customers.
December 19, 2013

Area rug corners get a lot of wear and tear. Foot traffic across corners is particularly damaging.


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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Most cleaners rely on their online marketing presence to get jobs. But Google hasn't made things easy lately with their algorithm updates, which has impacted a lot of cleaning sites. Here's a look at some tips and suggestions to improve your Google ranking.
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ICS Cleaning Specialist Magazine

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2014 June/July

The June/July issue of ICS features stories on add-on services, carpet repair, cleaning silk rugs and ranking websites on Google.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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