Web Exclusive Features

Ask Steve: As an Owner-Operator, What Should I do Now to Retire in the Future?

It's much better to be reflecting on retirement questions at 37 than to start thinking about this stuff at 57
October 3, 2013

Never let anyone else define your vision of success.


Read More

Ask Steve: How Can I Get Maximum Results from Exhibiting at a Home Show?

Early on in my career we discovered the value of home shows
September 26, 2013

When you exhibit at a home show you are face-to-face with thousands of prospective customers.


Read More

Are You Offering Spot Removers and Carpet/Fabric Protectors? If Not, You Should Be

I’m going to make it easier and put an additional $10,000, $50,000 or maybe even $100,000 into your pocket over the next 12 months
September 19, 2013

Have you ever held a job where you get a call from the boss and he says in a gruff voice, “Please come to my office.” 


Read More

Ask Steve: When Should I Move My Cleaning Business Into Commercial Office Space?

The worst is to wind up in the middle as in “too big” for your house but “too small” for a separate off-site office
September 19, 2013

Give serious thought to the advantages of buying your own property and becoming your own landlord.


Read More

Ask Steve: When Should I Tell the Customer About Adding Protector?

as long as you deliver at least as much as you promised for the price you promised, there is nothing wrong in giving additional options in the home.
September 12, 2013

 I “promote” protector because I believe it is in your best interests to sell and apply this product.


Read More

Antimicrobials on Carpet – Good or Bad Idea?

On the surface, this may seem like a good idea, as well as a good source of potential income for professional carpet cleaners
September 5, 2013

Increasingly, home and business owners are expressing their desire to live in a more sanitary environment. Inquiries abound about the need to treat carpet with antimicrobials, disinfectants and sanitizers. But is that a practical idea?  


Read More

Just Ask Jess: What is the Difference Between an Oxidizer and a Reducer?

Both oxidizers and reducers can be formulated as dye and pigment stain removers
August 29, 2013

What is the difference between an ‘oxidizer’ and a ‘reducer’? Which product should I use for a blue Gatorade stain?


Read More

Ask Steve: Am I Wrong to Do Over-the-Phone Pricing and Booking, Compared to In-Person Estimates?

When pricing over the phone, you have a double challenge.
August 29, 2013

Investing your time for maximum return is very important. In fact, at no time in your business will your time be more important right now than during your start-up phase. 


Read More

Ask Steve: Should I Sell Tangible “Add-On” Items in the Home?

Remember that the average tech has very limited selling skills
August 22, 2013

We used to putz around with selling spotter kits, groomers, entrance mats, vacuum cleaners, (and bags for them) plus furnace filters, etc.


Read More

Phenomenal Marketing Systems: Part 1

Regardless of the type of marketing you do, it must increase sales
August 15, 2013

 A phenomenal marketing system consistently produces your perfect target prospect.  


Read More

Multimedia

Videos

Image Galleries

The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

cover_image

2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive

THE ICS STORE

Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view

TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view

STAY CONNECTED

facebook_40.png twitter_40px.png youtube_40px.pngcrc logo