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How to Hold Phenomenal “Meetings” in Your Cleaning Business

June 6, 2013

I hate meetings. I’m not sure why, but meetings feel like one of those old vinyl records that all of a sudden goes into slow motion.


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Ask Steve: What Should I Do When a Competitor Undercuts My Prices?

There's only one sure-fire way to fend off your competition, no matter what prices they charge.
June 6, 2013

Ouch! I feel your pain, Ticked. Seriously. I didn’t like it either when this stuff happened to me! In fact, it hurt. And I don’t just mean financially. Rejection is never easy to swallow.


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Know the Code: Fact vs. Fiction on Upholstery Cleaning Codes

Do you know your upholstery cleaning codes?
May 30, 2013

Upholstery cleaning codes actually originated as colorfastness codes. They were designed to give consumers and cleaners some idea about which fabrics and dye systems would withstand exposure to water and which ones could not.


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Ask Steve: Is it Better to Hire Experienced or Inexperienced Techs for My Business?

Experience over no experience? What's better for a cleaning business?
May 30, 2013

I am nervous with rigid rules on hiring.


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Just Ask Jess: Kawasaki Disease - Can Children Get it from Steam-Cleaned Carpets?

Kawasaki Disease, also known as Kawasaki Syndrome, is a rare children's illness
May 23, 2013

The cause of Kawasaki Disease is unknown, but scientists who have studied the disease believe the research and evidence strongly suggests an infectious agent such as a virus or bacteria causes it.


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Ask Steve: How do I Overcome My Fear of Rejection?

Fear of rejection keeps far too many carpet cleaners from the success they deserve
May 23, 2013

But if you want to be truly successful at anything you must face up to your fears. In fact, it has been well said that “Success is found by those who will do what others won’t.”


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Rug Repair Part II: Rug-End Securing

The most common repair request is correcting damage to a rug’s ends.
May 16, 2013

Last time we discussed general principles of rug repair and how to get started. So if you are reading this, it is a sign you want to be a “rug fixer.”


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Ask Steve: Troubleshooting the “Missing Tools” Conundrum

Missing tools can lead to a lot of finger pointing, not to mention additional business costs.
May 16, 2013

I faced the same problem in my 16 employee, multi-truck company.


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A Phenomenal Leader is…

In this installment, I’d like to explore the qualities of a leader
May 9, 2013

Welcome to the third episode of Phenomenal Leadership Systems.


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Ask Steve: With Business Thriving, Should I Stay Small or Expand?

Should you build a bigger business based on employees or stay small as an owner-operator?
May 9, 2013

Big or small, with some adjustments either way, can give you a great life.


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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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