- THE MAGAZINE
Many of the gadgets we discuss each month are tools and accessories intended to make our job easier or faster. They are designed primarily for our benefit. This month, we are going to focus on some gadgets primarily designed to impress the cleaning customer.
There are a lot of variables not immediately evident: the level of customer service, training and certifications, and the type and target of their marketing, to name a few. But there’s one area where the right kind of gadget applied on a carpet-cleaning job can provide an extra level of customer care and concern that, in the end, is part of the justification for higher prices. These gadgets provide a special touch of customer care to protect your customer’s home or business and its furnishings.
Corner Guards. Protect the paint and drywall on vulnerable corners from your hoses as you pull them through.
Doorjamb Saver. Protect your customer’s doorway from your hoses.
Hose-Washing Attachments. Hook this up to the solution output of your truckmount so you can wash off your hoses as you put them back into your truck. If you drag your hoses through mud or sand, you don’t want it to come off on the floor of your next customer.
Safe Connects. Female quick-connects for your solution hose that include a connector cover to protect the fittings. They protect your customer’s floors from being chipped or scratched, and also absorb the heat of the connectors to keep them from leaving burn marks.
QD Wraps. Wrap your quick-connects so when they get hot your customer’s curious children, as well as her vulnerable floors, are protected.
These visible demonstrations of care and concern in protecting your customer’s home or business leave a lasting positive impression that is just as important as a quality cleaning job. The old saying is true: “Customers don’t care how much you know, until they know how much you care.” Using these special touches on the job site can play a big role in differentiating your carpet cleaning company from all the others.