Articles by BNP Media Staff

The Law of "Consequences"

It is an immutable law of physics: "For every action there is a reaction." Or at least there should be. When we deal with both our children and our employees we often ignore this principle of "consequences." The result? Spoiled, sullen kids and marginal, bad-attitude employees. Who bears the blame? We do...by permitting wrong actions to continue without an appropriate reaction on our part.
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Saying Goodbye

I always hated the employee bombshell, "Steve, I've got a better job offer and this will be my last week." After that, it was easier just to ignore the traitorous employee! I was hurt, angry and obviously very, very inconvenienced (and the emotional dynamics got even more stressful when I had to fire them).
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Rising Above the Mediocre- Part II

There is nothing wrong with being average...except that no one wants to be average. Human beings are born with an innate desire to excel, to be "better than the rest." Of course, as the years pile on, many gradually come to the realization that this is "as good as it gets," and they slip into a vaguely discontented mediocrity.
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Rising Above the Mediocre - Part I

Carpet cleaning is potentially a great industry. Low entry costs, high net profits, the freedom to set your own schedule and, maybe most importantly, the potential for success on your terms. And yet, let's speak frankly here. Could anyone say that the average carpet cleaner (not a reader of this illustrious trade journal, of course!) is by any measure "successful"?
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Getting Your People On Board

Wars have been started, kingdoms have been lost, marriages broken up and businesses destroyed - all due to a failure to communicate. Yes, as any behavioral psychologist will tell you, most problems in both business and personal life are due to poor communication.
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Oh, To Do It All Over Again ... Part II

I've never claimed to be real smart. However, I am very stubborn. In fact, I credit much of my business success to the fact that I was both too dumb and too mulish to give up. I struggled along, committing one "business boo-boo" after another and yet, somehow, miraculously, not only surviving but prospering.
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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Beginning April 21, Google will start judging websites based on their mobile friendliness. What exactly does this mean to you cleaning website? Find out in the latest edition of The Hitman Advertising Show, which will also cover tips and suggestions on getting mobile compliant.
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ICS Cleaning Specialist Magazine

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2015 April

The April ICS issue features content on concrete polishing, green cleaning, air duct cleaning, injection sprayers and new products.

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Janitorial Work

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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