Articles by BNP Media Staff

Giving the Gift of Care and Concern

It’s what I call the “Yeah, sure, no problem” scenario, and it plays out in thousands of homes every day. There are two players in this sad little script: A young, intimidated carpet-cleaning technician on one side and a middle-aged, apprehensive and more-than-a-little-suspicious homeowner on the other
Read More

Listening On a Deeper Level

Few people really “listen closely and reply well.” Sure, we hear what people say. But most of us don’t listen, understand and reply on a deeper level. When we appear not to listen, we give customers the impression that we don’t care about them. And if they think that, they will never become the advocates, or Cheerleaders, that we want them to be.
Read More

Upgrading Your Customer

My guess is you want the very best for yourself and your family. And don’t you deserve it? After all, the vast majority of carpet cleaners are highly skilled, hard working and honest individuals. Yet very few ever acquire “the very best” in life. What about you? Will you achieve it?
Read More

You Can’t Follow the Crowd

Freedom is a wonderful word. As a “lone wolf” solo carpet cleaner, you have chosen a wonderful freedom. You are free from the problems and worries of managing employees. Congratulations! But my guess is you also want the “freedom” of financial independence that wealth can bring. Sadly, very few lone wolves ever successfully achieve both of these freedoms at the same time.
Read More



Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Beginning April 21, Google will start judging websites based on their mobile friendliness. What exactly does this mean to you cleaning website? Find out in the latest edition of The Hitman Advertising Show, which will also cover tips and suggestions on getting mobile compliant.
More Podcasts

ICS Cleaning Specialist Magazine


2015 April

The April ICS issue features content on concrete polishing, green cleaning, air duct cleaning, injection sprayers and new products.

Table Of Contents Subscribe

Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
View Results Poll Archive


The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

More Products


Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view


facebook_40.png twitter_40px.png youtube_40px.png


Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view