Articles by BNP Media Staff

Giving the Gift of Care and Concern

It’s what I call the “Yeah, sure, no problem” scenario, and it plays out in thousands of homes every day. There are two players in this sad little script: A young, intimidated carpet-cleaning technician on one side and a middle-aged, apprehensive and more-than-a-little-suspicious homeowner on the other
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Listening On a Deeper Level

Few people really “listen closely and reply well.” Sure, we hear what people say. But most of us don’t listen, understand and reply on a deeper level. When we appear not to listen, we give customers the impression that we don’t care about them. And if they think that, they will never become the advocates, or Cheerleaders, that we want them to be.
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Upgrading Your Customer

My guess is you want the very best for yourself and your family. And don’t you deserve it? After all, the vast majority of carpet cleaners are highly skilled, hard working and honest individuals. Yet very few ever acquire “the very best” in life. What about you? Will you achieve it?
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You Can’t Follow the Crowd

Freedom is a wonderful word. As a “lone wolf” solo carpet cleaner, you have chosen a wonderful freedom. You are free from the problems and worries of managing employees. Congratulations! But my guess is you also want the “freedom” of financial independence that wealth can bring. Sadly, very few lone wolves ever successfully achieve both of these freedoms at the same time.
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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Yes, it's only February now - several weeks or months before the thaw depending on where you live - and hopefully this winter has been a profitable one for your business during the historical slow season. But now's also the time to start planning for the busy season - spring - so that you can hit the ground running. In this episode of The Hitman Advertising Show, John Braun shares tips and tricks on how to make this spring your most profitable yet.
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ICS Cleaning Specialist Magazine

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2015 Jan/Feb

The Jan/Feb ICS issue features content on cleaning services during the winter time, commercial cleaning, rug cleaning, new with rugs, marketing for restoration and new products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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STAY CONNECTED

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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