Articles by BNP Media Staff

Residential Hard Surface Floor Care

A floor is a floor is a floor. Not really. And as professionals, you should know the difference.
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The Carpet Cleaning 'Triangle:' Winning the Cold War (Part IV)

Creating that dedicated employee
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VCT and the Different Floor Cleaning Categories

Hard Floor Maintenance
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The Carpet Cleaning ‘Triangle’: Winning the Cold War (Part III)

When it comes to you and your employees, things can get really strange because neither side really understands the needs and wants of the other.
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Wood Floor Cleaning Systems Make the Grade

Adding wood floor cleaning to your services menu will increase your customer base, and your bottom line!
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The Carpet Cleaning ‘Triangle’: What Does Your Customer Want? (Part II)

“Women need underwear but women want lingerie.” Leslie Wexler, President, Victoria’s Secret. Understanding the difference between the “needs” and the “wants” of their customers has made Victoria’s Secret an incredible success. Now think what this concept could do for you.
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Performance Insurance: The What, How and Why of Commercial Carpet Maintenance

Take it upon yourself to educate the person making these purchasing decisions about how color and style affect a given environment.
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Safety First, My Dad Always Said

Basic work safety issues, such as chemical, equipment, personal and floor safety, should be included in your Hard Surface Floor care manual.
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Freedom Is Just Another Word For Success

Focus on using your cleaning/restoration business as a vehicle to achieve financial freedom, rather than burning the years away just making a living.
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Hard Surface Floor Cleaning Manual – Do You Have One?

A manual is your road map for cleaning. Without it, it will be difficult to hold the technician accountable for what they are expected to do.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Arguably, sending out a client newsletter is the No. 1 key to a reliable cleaning business. In this episode of The Hitman Advertising Show, John Braun covers the true value of mail newsletters, how to send them, how often to send them and more.
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ICS Cleaning Specialist Magazine


2014 October

The October issue of ICS features stories on the 2015 ICE Expo, differentiation, deodorizing, upholstery cleaning, facebook advertising, up-selling, rug cleaning, the rug tour, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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