Bob Dylan first said it in 1964, and he was right. I thought I’d do a little reminiscing on the last four decades and see if I could get down a few thoughts about innovations that have impacted our industry in several areas, concentrating on management, marketing and technical innovations that have contributed significantly to success in the cleaning and restoration industry.

I am always fielding questions from hopeful restorers looking for quick and easy ways to deal with mold. It seems that everyone is looking for the magic bullet to solve all their problems with little or no effort and, certainly, at little or no cost.

Well, let’s see where we are. In Part 1, we discussed processing options for books, how to inspect them for damage and how to pack and transport them for processing off site. Now let’s examine actual cleaning and deodorizing options and procedures.

Regardless of their use, insureds have many dollars and much sentiment tied up in their books. Restoration specialists have the responsibility of providing answers to questions about restoring smoke-damaged books.

Part One of this series looked at restoring the fire-damaged dishes, glassware, pots, pans and utensils that are found in every kitchen in every home. In Part Two, we talked about how to handle high-value accessories such as fine china, crystal and silverware. Part Three examines foodstuffs and boxing, packing and transporting items when necessary.

Last month we covered the typical items found in the kitchens of most homes, including dishes, glassware, pots, pans and typical utensils. Most of these items are fairly durable and easy to clean with the right chemicals, techniques and procedures.

Last month we discussed the market and approach for cleaning electronics. As you are aware, there are many other items found in the typical home-not to mention businesses-that present opportunities for the cleaning and restoration technician.

Emergency restoration professionals take note: Electronics restoration takes special procedures.

It's a major concern for cleaners today. But before you begin to take on mold remediation, read on.

As restoration professionals, you're going to face electronics in your efforts. That said, read on.