Taking the proper steps when restoring bed pillows following smoke or fire damage yield excellent results—often a brand new pillow.

Continuing with his series on “soft” contents restoration, Jeff Bishop addresses bedding units --mattresses and box springs -- and the cleaning/restoration techniques involved.

Often, contents restoration includes “soft items,” such as lamp shades framed by delicate fabrics or acetate. Following the recommended steps will leave you and the insured pleased with the results.

Virtually anything that can be brought into a home or business falls within the contents restoration category; thus, restoration specialists must adapt and be willing to experiment with a variety of restoration techniques and procedures when new objects are encountered...

Following the preliminary safety and loss mitigation procedures, basic job setting begins at the ceiling and progresses to the floor, and from the inside of the structure to the outside.

Before work involving multiple crews can begin, the disaster supervisor must walk through the job to ensure that all loss containment procedures have been properly implemented...

Professional disaster restorers are in a position to lend organization to the chaos of a fire loss through proper job organization.

Jeff Bishop writes an open letter to the industry.