Articles by Bob Wittkamp

Defusing the Dreamer

That badly abused Berber in the rental house should look like new, and the urine-soaked (cat? dog? who's to say?) furniture should look and smell great once you've worked your magic on them. Not! This is a cleaning wand, not a magic wand. What are you to do about these pipe dreams of our clients?
Read More

The Mystery of the Unknown Spot

One scenario for a positive moment of truth may be when you get the call from the consumer regarding the infamous unknown spot. Fix this for them and you become a hero, but remember, if you agree to attempt the correction, inform the customer that there are no guarantees on satisfactory removal of the spot.
Read More

Commercial Carpet Cleaning

Advances in technology in the past five or six years have broadened the choice of systems and equipment available for maintaining commercial carpets. The basics of the cleaning, however, remain constant: effective dry soil removal and use of TACT, or Temperature, Agitation, Chemicals and Time.
Read More

What's That Smell?

One of the most common requests a carpet cleaner gets is to deodorize the carpet or furniture that is being cleaned. Quite often, this is an easy request to fill, since cleaning is the first step in odor control or deodorization. A basic rule of odor control is that the source of the odor must be removed or contained.
Read More

Saddle Up!

As you load your battlewagon and gird your loins for the daily (or nightly) battle with soil, the first item you would load would probably be your primary cleaning system, be it wet, dry or in-between, and attachments like wands and brushes.
Read More

A Good Supplier Can Make All the Difference

Based upon my observations over the years, it seems obvious that a good supplier will make the climb up the ladder of success much faster and easier.
Read More

The What, How and Why of Vacuums

It is quite accepted in the carpet-cleaning world that regular dry soil removal is one of the keys to extended carpet and successful carpet cleaning.
Read More

Handling Customer Complaints

You've done everything right: bought the very best equipment, taken the necessary IICRC classes, and selected the proper chemicals for the various jobs you perform.
Read More

Wands and Extraction Tools

Today's hot-water extraction cleaner has a wide range of wands and extraction tools to choose from when performing the cleaning process.
Read More

Growing Your Business

A very common topic of discussion in classes and on Internet bulletin boards is how to grow one's business and, inevitably, what programs work the best.
Read More



Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


While winter is considered the "slow season" for carpet cleaners, it can also be a season of great opportunity. In this episode of The Hitman Advertising Show, John Braun offers advice for keeping revenue consistent during the cold weather months so you're thriving - and not just surviving - the winter.
More Podcasts

ICS Cleaning Specialist Magazine


2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

Table Of Contents Subscribe

Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
View Results Poll Archive


The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

More Products


Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view


facebook_40.png twitter_40px.png youtube_40px.png


Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view