Articles by Arpi Nalbandian

Add-On Services: Diversification or Diversion?

How do your views differ from our sampling of cleaners who were informally polled on ICS' website? Will you agree or disagree with each argument?
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Ergonomics & The Cleaner

Understanding the recently proposed ergonomics standard, and implementing a "Quick Fix" can benefit employees and employers alike.
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Executive Perspective: The IICRC's Kenway Mead & Tom Hill

There’s no doubt that the mere mention of the Institute of Inspection, Cleaning and Restoration Certification (IICRC) has the ability to initiate differing conversations and conclusions.
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Editorial Comment: Have a Heart

It is with great sadness that I must announce the passing of Gary Berg...
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Editorial Comment: United We Stand, Divided We Fall

Within a couple of weeks of each other, ICS’ family was saddened and full of grief with the news of Kim Costa’s passing, and fellow cleaner Gary Berg’s unexpected start of a turbulent battle with cancer...
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Executive Perspective: Jim Roden, Prochem

There were no false pretenses here: Prochem is a company that has set family values as its foundation, followed by ethics, hard work and dedication as its structure...
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Executive Perspective: The Bloss Family, Steam Way International

As we pulled up to Steam Way's subdued and low profile building, one could only imagine what secrets were kept behind the entrance doors.
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Editorial Comment: ICS Increases Your Bottom Line!

In this month's Editorial Comment, Editor Arpi Nalbandian reveals the results of an informal on-line survey, addresses cleaning for health, and more...
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Metamorphosis: A Tale of an Industry

It never fails. Each year, around this time of the year, we turn into social butterflies. There we were, feeling secure in our self-made winter cocoons, and then it happens: summer comes along and a metamorphosis takes place...
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Editorial Comment: Introduction to our Annual Trade Directory & Buying Guide

The most comprehensive and complete source for the floor care, cleaning and restoration industries.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


The winter slow season is a great time to pursue commercial cleaning accounts and stay busy. John "the Hitman" Braun solicited questions from thousands of cleaners across the country regarding their questions on commercial cleaning accounts and answers them in this episode of the show.
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ICS Cleaning Specialist Magazine


2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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