Lee Pemberton

Lee Pemberton is an internationally recognized speaker and seminar leader on technical and marketing topics that concern the cleaning and restoration industry. He has more than 35 years of experience as owner/operator of successful cleaning businesses, and is CEO and owner of Pemberton & Associates, a highly respected McKeesport, PA-based distributor of cleaning supplies and equipment.

ARTICLES

The Power of Words

At the end of World War II, the Allied Powers sent a message to the Japanese demanding surrender. The Japanese responded with the word “mokusatsu,” which translates as either “to ignore” or “to withhold comment.”
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Is Training Always the Answer?

When a cleaning business finds itself facing problems, someone inevitably promotes training as the ideal solution. Perhaps it is, but before zeroing in on this as your salvation, slow down and examine your specific problem very carefully.
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Learning How We Learn

Much of your training efforts’ lack of success occurs for the very same reason.It boils down to communication failures. People will not believe what they cannot understand; if they do not understand the lessons, they will not learn them.
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Customer Service is Only Perception

Peoples’ perceptions are their realities. Regardless of past efforts and intentions, today’s consumers recognize only what they feel, and if your good intentions and accompanying actions don’t give them the feeling that you care and are providing excellent service, they won’t be happy.
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Are You an Information Addict?

I have discovered, after years of training and consulting with small businesses specializing in providing professional cleaning services, that a sizeable segment of what I refer to as "information addicts" exists in the industry. They are obsessed with gathering technical, marketing and/or motivational information.
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Beginning April 21, Google will start judging websites based on their mobile friendliness. What exactly does this mean to you cleaning website? Find out in the latest edition of The Hitman Advertising Show, which will also cover tips and suggestions on getting mobile compliant.
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ICS Cleaning Specialist Magazine

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2015 April

The April ICS issue features content on concrete polishing, green cleaning, air duct cleaning, injection sprayers and new products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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STAY CONNECTED

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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