Articles by Lee Pemberton

The Training Corner: Technology & Training for the Cleaning Professional

December 11, 2001
Computer technology is the secret weapon of the cleaning professional. The timesaving value and the customer communication value are enormous. It can improve the consumers' perception of your technicians.
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The Training Corner: Guess What Your Customers Look for First? (Part Two)

October 15, 2001
It's the age-old dilemma: Youth means inexperience; older means 'too old.' Beat the stereotype.
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Guess What Your Customers Look for First? (It's Not Your Quality)

September 9, 2001
Customers focus on what they 'see' when you first arrive. What to do? Presentation. Presentation. Presentation.
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Are Subconscious "Money Beliefs" Undermining Your Sales Training?

August 14, 2001
Do you know how your employees feel about money?
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Improve Your Customer Service By Teaching Your Staff How To Prepare ‘Elevator Speeches’

July 12, 2001
This deceivingly simple task will do more to powerfully cement long-lasting customer relationships than all the coupons or give-a-ways you can come up with!
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Workplace Reality and Customer Care Training

May 3, 2001
Like it or not, your cleaning customers and prospects have undergone a negative attitude adjustment during these last six months!
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Stay on Top of the Carpet-Cleaning Consumer Backlash

April 9, 2001
Revamp your carpet cleaning company into a customer-satisfying service provider now, or watch your business profits dwindle and disappear!
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Use Rules As Tools & Guides, Not As Walls or Fences in Your Cleaning Business

March 6, 2001
The purpose of a rule is to provide us with an opportunity to learn from the knowledge and experience of those who created the rule.
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Which Do You Put First—Your Cleaning Customer or Your Employee?

February 9, 2001
Taking care of your most expensive and valuable asset—your technicians—will result in a more profitable and successful business.
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Q&A Sessions Bring Home the Message to Cleaning Professionals

January 5, 2001
Additional hands-on time may be what your carpet cleaning trainees ask for, but what they really want is more time in the question-and-answer session that follows.
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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