Articles by Lee Pemberton

The Training Corner: Technology & Training for the Cleaning Professional

Computer technology is the secret weapon of the cleaning professional. The timesaving value and the customer communication value are enormous. It can improve the consumers' perception of your technicians.
Read More

The Training Corner: Guess What Your Customers Look for First? (Part Two)

It's the age-old dilemma: Youth means inexperience; older means 'too old.' Beat the stereotype.
Read More

Guess What Your Customers Look for First? (It's Not Your Quality)

Customers focus on what they 'see' when you first arrive. What to do? Presentation. Presentation. Presentation.
Read More

Are Subconscious "Money Beliefs" Undermining Your Sales Training?

Do you know how your employees feel about money?
Read More

Improve Your Customer Service By Teaching Your Staff How To Prepare ‘Elevator Speeches’

This deceivingly simple task will do more to powerfully cement long-lasting customer relationships than all the coupons or give-a-ways you can come up with!
Read More

Workplace Reality and Customer Care Training

Like it or not, your cleaning customers and prospects have undergone a negative attitude adjustment during these last six months!
Read More

Stay on Top of the Carpet-Cleaning Consumer Backlash

Revamp your carpet cleaning company into a customer-satisfying service provider now, or watch your business profits dwindle and disappear!
Read More

Use Rules As Tools & Guides, Not As Walls or Fences in Your Cleaning Business

The purpose of a rule is to provide us with an opportunity to learn from the knowledge and experience of those who created the rule.
Read More

Which Do You Put First—Your Cleaning Customer or Your Employee?

Taking care of your most expensive and valuable asset—your technicians—will result in a more profitable and successful business.
Read More

Q&A Sessions Bring Home the Message to Cleaning Professionals

Additional hands-on time may be what your carpet cleaning trainees ask for, but what they really want is more time in the question-and-answer session that follows.
Read More

Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Podcasts

The winter slow season is a great time to pursue commercial cleaning accounts and stay busy. John "the Hitman" Braun solicited questions from thousands of cleaners across the country regarding their questions on commercial cleaning accounts and answers them in this episode of the show.
More Podcasts

ICS Cleaning Specialist Magazine

CoverImage

2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

Table Of Contents Subscribe

Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
View Results Poll Archive

THE ICS STORE

FinalCover.gif
The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

More Products

ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view

STAY CONNECTED

facebook_40.png twitter_40px.png youtube_40px.pngcrc logo

TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view