Articles by Lee Pemberton

Business Training Tips 2000

December 4, 2000
The skills that make you successful in your business are the same as those used in establishing a successful training format for your employees!
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Why Ethical Behavior Training is Critical in Today’s Cleaning Marketplace

October 19, 2000
Ethics and ethical business behaviors have become such a critical factor in the marketplace today for all businesses, but most especially for personal service businesses such as carpet and restoration cleaning services.
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Ethical Behavior for Cleaning Professionals, Part 2

September 25, 2000
When jobs are at stake, most people will do whatever is necessary to survive! Only a few will have the courage to put the job at risk when dealing with ethical issues...
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Ethical Behavior for Cleaning Professionals

September 13, 2000
Do we need training in ethical behavior? According to an unscientific, informal survey, cleaning professionals and restorers agree good ethics makes for good business. However, there are those who don’t practice what they preach...
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Management Training Options #6 for Your 'Micro' Cleaning Service

September 11, 2000
With the help of technological devices, such as the Internet, computers and bulletin board forums, a “micro” cleaning business can participate in high-tech coaching programs and access badly needed business training...
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Management Training Option #5: Affordable Services — “High Tech vs. High Touch”

June 28, 2000
Reviewing the last few editions of this column will reveal how strongly I feel about the overwhelming lack of available business management help for “micro-businesses” like ours in the professional cleaning service industry...
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Management Training Options #4 for Your

June 15, 2000
The “Business Coach” concept, as it has evolved with the aid of today’s electronic technology, is currently the most available and affordable resource for micro-businesses we have in this industry...
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Management Training Options, Continued

June 13, 2000
A structured micro-business mentoring program concept...
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Management Training Options #2 for Your “Micro” Cleaning Service

April 26, 2000
Here is a positive suggestion for today’s floundering associations...
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.


ICS Cleaning Specialist Magazine


2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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