Articles by Lee Pemberton

Business Training Tips 2000

By Lee Pemberton
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The skills that make you successful in your business are the same as those used in establishing a successful training format for your employees!
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Why Ethical Behavior Training is Critical in Today’s Cleaning Marketplace

By Lee Pemberton
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Ethics and ethical business behaviors have become such a critical factor in the marketplace today for all businesses, but most especially for personal service businesses such as carpet and restoration cleaning services.
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Ethical Behavior for Cleaning Professionals, Part 2

By Lee Pemberton
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When jobs are at stake, most people will do whatever is necessary to survive! Only a few will have the courage to put the job at risk when dealing with ethical issues...
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Ethical Behavior for Cleaning Professionals

By Lee Pemberton
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Do we need training in ethical behavior? According to an unscientific, informal survey, cleaning professionals and restorers agree good ethics makes for good business. However, there are those who don’t practice what they preach...
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Management Training Options #6 for Your 'Micro' Cleaning Service

By Lee Pemberton
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With the help of technological devices, such as the Internet, computers and bulletin board forums, a “micro” cleaning business can participate in high-tech coaching programs and access badly needed business training...
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Management Training Option #5: Affordable Services — “High Tech vs. High Touch”

By Lee Pemberton
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Reviewing the last few editions of this column will reveal how strongly I feel about the overwhelming lack of available business management help for “micro-businesses” like ours in the professional cleaning service industry...
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Management Training Options #4 for Your

By Lee Pemberton
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The “Business Coach” concept, as it has evolved with the aid of today’s electronic technology, is currently the most available and affordable resource for micro-businesses we have in this industry...
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Management Training Options, Continued

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A structured micro-business mentoring program concept...
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Management Training Options #2 for Your “Micro” Cleaning Service

By Lee Pemberton
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Here is a positive suggestion for today’s floundering associations...
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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Don't underestimate the value of a good Internet marketing plan. In fact, if you do this right, it's not uncommon to see ROI along the lines of 30-to-1. Here's a look at 27 free and low-cost tips that you can begin implementing within your cleaning business today to drive more business.
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ICS Cleaning Specialist Magazine

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2014 August

The August issue of ICS features stories on carpet mold, good training, marketing for cleaners, traffic lane cleaning, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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