Articles by Lee Pemberton

Business Training Tips 2000

The skills that make you successful in your business are the same as those used in establishing a successful training format for your employees!
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Why Ethical Behavior Training is Critical in Today’s Cleaning Marketplace

Ethics and ethical business behaviors have become such a critical factor in the marketplace today for all businesses, but most especially for personal service businesses such as carpet and restoration cleaning services.
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Ethical Behavior for Cleaning Professionals, Part 2

When jobs are at stake, most people will do whatever is necessary to survive! Only a few will have the courage to put the job at risk when dealing with ethical issues...
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Ethical Behavior for Cleaning Professionals

Do we need training in ethical behavior? According to an unscientific, informal survey, cleaning professionals and restorers agree good ethics makes for good business. However, there are those who don’t practice what they preach...
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Management Training Options #6 for Your 'Micro' Cleaning Service

With the help of technological devices, such as the Internet, computers and bulletin board forums, a “micro” cleaning business can participate in high-tech coaching programs and access badly needed business training...
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Management Training Option #5: Affordable Services — “High Tech vs. High Touch”

Reviewing the last few editions of this column will reveal how strongly I feel about the overwhelming lack of available business management help for “micro-businesses” like ours in the professional cleaning service industry...
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Management Training Options #4 for Your

The “Business Coach” concept, as it has evolved with the aid of today’s electronic technology, is currently the most available and affordable resource for micro-businesses we have in this industry...
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Management Training Options, Continued

A structured micro-business mentoring program concept...
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Management Training Options #2 for Your “Micro” Cleaning Service

Here is a positive suggestion for today’s floundering associations...
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


While winter is considered the "slow season" for carpet cleaners, it can also be a season of great opportunity. In this episode of The Hitman Advertising Show, John Braun offers advice for keeping revenue consistent during the cold weather months so you're thriving - and not just surviving - the winter.
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ICS Cleaning Specialist Magazine


2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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