Articles by Steve Toburen

How to Get OPM

November 22, 2011
Gordon Gekko made the acronym “OPM” famous in the movie Wall Street by going after “Other People’s Money.” But you need to focus on a different OPM: Other People Marketing…for you!
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Staying "Open"

October 17, 2011
Startling epiphanies can arrive from the strangest places. For example, I recently came across this consulting firm’s headline: “We Help with Accounting, Marketing, Management, Hiring and Staying Open.”
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Your Personal Disaster Plan

September 26, 2011
No one likes being a victim. Wrong place, wrong time...it happens! However, the real tragedies are becoming victims of our own lack of planning, complacency or just plain stupidity.
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Building the Job Ticket - Part III

August 16, 2011
We are all in the same boat. Like other businesses, carpet cleaners have been slammed lately with increased competition, declining revenues and much higher fuel and supply prices.
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Building the Job Ticket - Part II

July 19, 2011
Airlines recognize that filling those last few seats can mean the difference between profit and bankruptcy. You too can fill up your bank account by “building your job ticket” when you and your employees sell more work on each job.  
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Avoiding the Hardscrabble Life

April 15, 2011
Simply put, far too many carpet cleaners just “own a job” that provides a meager, demanding, unrewarding existence! So sad, simply because carpet cleaning can provide a great life if you do it right.
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Choosing Your Life

March 14, 2011
Absolutely nothing is more exciting than starting a new business. More and more Americans are doing just that as freshly minted carpet cleaners, if only because it is so hard to find a decent job!
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Tuning Up the Details

February 18, 2011
I’ve always been a ‘big picture” man. True confessions time: I don’t know how to program our DVD player or install my computer software, and I didn’t even set my new digital watch. My long-suffering wife does all this high-tech stuff for me.
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Take a "Clean" Look at Your Operation

January 12, 2011
Like a lot of folks, I do my best thinking in the shower. No telephone, no e-mail, no distractions, plus the sound of running water almost always promotes meditation!
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Avoiding the Insidious "Displacement Activity"

December 21, 2010
Gore Vidal said once, "Never lie to yourself." Great advice, and an even better reminder! But sadly, many cleaning and restoration business owners out there are still lying to themselves.
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The Experience Spring 2013

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2013 April

Take a look at the brand new April 2013 issue with features on Marketing, Rug/Carpet Cleaning, and Hard Floor Maintenance.
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Upholstery & Drapery Cleaning

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