- THE MAGAZINE
Articles by Steve Toburen
At the dentist, as you pocket your credit card, what does the receptionist always ask you after paying your bill? That’s right! “What day of the week will be best for your next visit?” You meekly ponder the question and say, “Tuesdays are good for me.”
"Mrs. Jones, would you like me to reapply your carpet protection today?"
Think about how you would like the client’s carpets “prepped” before you arrive. Do you want the furniture moved off the carpet? Or just have the “decks cleared for action” by the homeowner moving the small and breakable items off the furniture? Do you want the carpets pre-vacuumed before you arrive?
You want to develop a professional relationship and yet if the customer takes it to an inappropriate level then you risk offending them and creating a negative cheerleader.
Steve and ICS want to consult for you! For a personal reply, write Steve HERE with your questions, problems, struggles and challenges!
How do you do this, especially for someone who is already swamped actually producing the work as a solo owner-operator?
If the “boutique owner-operator” scenario just isn’t for you, then your other business route is to grow your company so it can run without you.
So this ICS issue has all sorts of intriguing ways to diversify your company. Great! The more niche services you can offer the better! Here’s why…
There is nothing wrong with choosing a career as an owner-operator if you do it right
Ouch! I feel your pain, Ticked. Seriously. I didn’t like it either when this stuff happened to me! In fact, it hurt. And I don’t just mean financially. Rejection is never easy to swallow.