Tom Hill

Tom Hill has more than 40 years’ experience in the cleaning, maintenance, and restoration industries. He is a past president and board member of the Institute of Inspection, Cleaning and Restoration Certification. Currently Tom currently serves as IICRC executive administrator and is president of Kenway Consultants, Inc., the IICRC’s administrative services contractor. He is also head of the Vancouver, Wash-based consulting firm of T.Hill & Associates, whose clients include carpet manufacturers, fiber producers, cleaning equipment manufacturers, trade associations, and professional cleaning and restoration companies. Tom is also a perpetual volunteer with industry organizations, and hopes that his efforts have and will make a difference.


Business Cycles

In my 40-plus years of affiliation with the cleaning Industry I have watched closely the ebb and flow of our business in relation to the ups and downs of the general economy. Unlike direct retail, our service business seems to weather the storms of economic downturn and recession fairly well.
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The 40,000-foot View of the Cleaning and Restoration Industry

ICS is thrilled to announce that long-time ICS columnist, industry stalwart and master of his domain Tom Hill is now blogging his way through the ins and outs (not to mention the ups and downs) of the cleaning and restoration industry.
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Staying Abreast of Industry Issues

Part of running a successful business is keeping that business up on the various issues that come up in your industry. By not being aware of some major industry trends or issues you may actually be putting your business at a great competitive disadvantage or you may be missing a great opportunity for additional business.
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The Value of Formal Training

Whether you are starting a new business or adding new technicians to an established company, formal training is an absolute must.
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Training Doesn't Happen by Accident!

Well-trained teams operate more smoothly, make fewer mistakes and generally have better attitudes than their untrained counterparts. This usually results in better production, greater profit margins and less costly turnover for the company.

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The Indirect Referral

It has been well documented in the cleaning service industry that one of the primary sources of increasing business in established companies is through referrals. Referrals can be divided into two general types: direct referrals and indirect referrals.
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Setting Yourself Apart From Your Competition

In a marketplace where the consumer has many options to select from, it is the job of the service business manager to come up with a marketing program that will separate his/her business from all the others, and give the customer a reason to select it out of the crowd.
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The Value of Proper Training

Professional cleaning and restoration cleaning companies are often faced with the challenge of paying for certification training seminars. When all the expenses are compiled, including travel, overnight lodging, meals, class fees and lost production, at first glance it might seem that training is a poor investment.
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Building Profitable Business: Priorities, Balance, and Burnout

One of the dangers of being an owner or manger of a growing business is getting immersed in the many day-to-day challenges and exciting future plans to the point of total saturation. It’s easy to be so “busy” that every waking moment is focused on the business and every drop of energy goes toward keeping it on track.
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Remaining Proactive in the Face of Negative Issues

Sometimes as a business manager or owner, one gets the feeling of being pulled in every direction at once, and it can be very easy to lose focus on our primary goals and objectives. One person commented that when you are up to your tail in alligators, it is hard to remember that the original objective was to drain the swamp.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


While winter is considered the "slow season" for carpet cleaners, it can also be a season of great opportunity. In this episode of The Hitman Advertising Show, John Braun offers advice for keeping revenue consistent during the cold weather months so you're thriving - and not just surviving - the winter.
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ICS Cleaning Specialist Magazine


2015 Jan/Feb

The Jan/Feb ICS issue features content on cleaning services during the winter time, commercial cleaning, rug cleaning, new with rugs, marketing for restoration and new products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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