Tom Hill

Tom Hill has more than 40 years’ experience in the cleaning, maintenance, and restoration industries. He is a past president and board member of the Institute of Inspection, Cleaning and Restoration Certification. Currently Tom currently serves as IICRC executive administrator and is president of Kenway Consultants, Inc., the IICRC’s administrative services contractor. He is also head of the Vancouver, Wash-based consulting firm of T.Hill & Associates, whose clients include carpet manufacturers, fiber producers, cleaning equipment manufacturers, trade associations, and professional cleaning and restoration companies. Tom is also a perpetual volunteer with industry organizations, and hopes that his efforts have and will make a difference.

ARTICLES

Business Cycles

In my 40-plus years of affiliation with the cleaning Industry I have watched closely the ebb and flow of our business in relation to the ups and downs of the general economy. Unlike direct retail, our service business seems to weather the storms of economic downturn and recession fairly well.
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Staying Abreast of Industry Issues

Part of running a successful business is keeping that business up on the various issues that come up in your industry. By not being aware of some major industry trends or issues you may actually be putting your business at a great competitive disadvantage or you may be missing a great opportunity for additional business.
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Training Doesn't Happen by Accident!

Well-trained teams operate more smoothly, make fewer mistakes and generally have better attitudes than their untrained counterparts. This usually results in better production, greater profit margins and less costly turnover for the company.

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The Indirect Referral

It has been well documented in the cleaning service industry that one of the primary sources of increasing business in established companies is through referrals. Referrals can be divided into two general types: direct referrals and indirect referrals.
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Setting Yourself Apart From Your Competition

In a marketplace where the consumer has many options to select from, it is the job of the service business manager to come up with a marketing program that will separate his/her business from all the others, and give the customer a reason to select it out of the crowd.
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The Value of Proper Training

Professional cleaning and restoration cleaning companies are often faced with the challenge of paying for certification training seminars. When all the expenses are compiled, including travel, overnight lodging, meals, class fees and lost production, at first glance it might seem that training is a poor investment.
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Remaining Proactive in the Face of Negative Issues

Sometimes as a business manager or owner, one gets the feeling of being pulled in every direction at once, and it can be very easy to lose focus on our primary goals and objectives. One person commented that when you are up to your tail in alligators, it is hard to remember that the original objective was to drain the swamp.
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Yes, it's only February now - several weeks or months before the thaw depending on where you live - and hopefully this winter has been a profitable one for your business during the historical slow season. But now's also the time to start planning for the busy season - spring - so that you can hit the ground running. In this episode of The Hitman Advertising Show, John Braun shares tips and tricks on how to make this spring your most profitable yet.
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ICS Cleaning Specialist Magazine

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2015 March

The March ICS issue features content on cleaning services, green chemistry, encapsulation, terrazzo floors, educating clients and new products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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STAY CONNECTED

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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