Articles by Tom Hill

Controlling Costs

Obviously, there are two general avenues open to achieving this goal. One can either increase income or reduce expenses. Increased income can be achieved through increased sales from more business or higher pricing, and certainly involves a well-thought-out marketing plan. But it's the expense side of this issue I want to address.
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The Real Basic Skills

Everywhere I travel and have occasion to converse with service-business owners, the conversation always seems to eventually wind up on the challenge of finding and hiring good people.
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Shopping for Major Equipment

You've probably heard the expression "You've got to spend money to make money." Well, when it comes to a cleaning- or restoration-service company and its equipment, this old saying certainly applies.
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Reaching Your Prime Market

Most business people realize that their services are best "targeted" to a specific segment of the marketplace. In other words, since you can't be all things to all people, be the ideal thing to some. The challenge then becomes identifying just what segment of the market is the best fit with your business.
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Be Prepared

The Boy Scout motto is "Be Prepared," a saying that should also be adapted to service businesses. Be Prepared; two small words that can sometimes represent a very monumental task.
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Your Insurance Agent - a Valuable Friend

In the modern business climate, only a fool would dare operate a service business without the proper insurance in place. The challenge, however, is that this business of insurance is very complex, and has the tendency to be very confusing. It is difficult to know exactly what combination of insurance options are right for you and your business.
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The Internet and Your Service Business

The Internet has become a very useful and positive tool for many in the service industry. But at first glance, many still ask, "What does the Internet have to do with my carpet cleaning or restoration business?"
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Decisions, Decisions: Leasing vs. Owning

In 2003 and 2004 we looked at some of the factors to consider when deciding which financial path to follow, leasing or owning. The same fundamentals explored then still apply today.
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The Business of Show

Many business owners get the opportunity to attend industry-wide trade shows and conventions every year. These events can be very beneficial to your business, and are often a source for new ideas and technology.
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Customer Communication

The ultimate success of any service business is rooted in having a strong base of satisfied, happy customers that will both call back for future services and recommend you to their friends and family.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


The winter slow season is a great time to pursue commercial cleaning accounts and stay busy. John "the Hitman" Braun solicited questions from thousands of cleaners across the country regarding their questions on commercial cleaning accounts and answers them in this episode of the show.
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ICS Cleaning Specialist Magazine


2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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