Articles by Tom Hill

Working "On" Your Business as Well as "In" Your Business

February 4, 2005
Too often, the owners of small service companies find themselves with too much to do and too little time in which to do it.
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Maintaining a Strong Supplier Relationship

November 11, 2004
Developing and maintaining a strong and healthy relationship with your primary supply company or product distributor is one of the key components in building a successful business.
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Increasing Your Company's Profitability

October 12, 2004
There is a basic rule taught in business courses everywhere that states the two primary goals of any business. The first goal is to make a profit and the second goal is to stay in business.
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Little Things That Make a Big Difference

September 14, 2004
Sometimes it's the little things that can make a big difference in building a successful business.
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To Lease or To Own, That is the Question

August 12, 2004
There comes a time in the life of every business when, in order to grow and take advantage of every opportunity, it is necessary to extend beyond everyday assets and cash flow.
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Exceeding Customer Expectations

July 12, 2004
The phrase "customer service" gets tossed around in our industry on a regular basis. Unfortunately, in our modern culture I believe the true meaning of customer service is rapidly disappearing.
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Letting the Ax Fall

May 19, 2004
One part of running a business that we don't like to think about is that, sooner or later, things don't work out as planned and you have to let an employee go.
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Customer Service - Not an Option

March 11, 2004
There's an old cowboy saying that goes, "Never forget the horse you rode into town on." This came to mind recently as I was preparing for the new year by setting up my budget, making projections, and deciding where to place my limited promotional money so that it might do the most good.
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Software in Your Business

December 9, 2003
In the business world of the 21st century, computers have become very important, if not essential, tools for efficient operation. Selecting the appropriate software programs for the various business functions where computers are used is critical to getting the maximum benefit from this valuable equipment.
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Diversifying Your Business

November 6, 2003
The first rule of business is to make a profit; the second is to stay in business. One way to achieve both is to provide additional services to existing customers.
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Multimedia

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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Most cleaners rely on their online marketing presence to get jobs. But Google hasn't made things easy lately with their algorithm updates, which has impacted a lot of cleaning sites. Here's a look at some tips and suggestions to improve your Google ranking.
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ICS Cleaning Specialist Magazine

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2014 June/July

The June/July issue of ICS features stories on add-on services, carpet repair, cleaning silk rugs and ranking websites on Google.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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