Articles by Tom Hill

Working "On" Your Business as Well as "In" Your Business

Too often, the owners of small service companies find themselves with too much to do and too little time in which to do it.
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Maintaining a Strong Supplier Relationship

Developing and maintaining a strong and healthy relationship with your primary supply company or product distributor is one of the key components in building a successful business.
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Increasing Your Company's Profitability

There is a basic rule taught in business courses everywhere that states the two primary goals of any business. The first goal is to make a profit and the second goal is to stay in business.
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Little Things That Make a Big Difference

Sometimes it's the little things that can make a big difference in building a successful business.
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To Lease or To Own, That is the Question

There comes a time in the life of every business when, in order to grow and take advantage of every opportunity, it is necessary to extend beyond everyday assets and cash flow.
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Exceeding Customer Expectations

The phrase "customer service" gets tossed around in our industry on a regular basis. Unfortunately, in our modern culture I believe the true meaning of customer service is rapidly disappearing.
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Letting the Ax Fall

One part of running a business that we don't like to think about is that, sooner or later, things don't work out as planned and you have to let an employee go.
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Customer Service - Not an Option

There's an old cowboy saying that goes, "Never forget the horse you rode into town on." This came to mind recently as I was preparing for the new year by setting up my budget, making projections, and deciding where to place my limited promotional money so that it might do the most good.
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Software in Your Business

In the business world of the 21st century, computers have become very important, if not essential, tools for efficient operation. Selecting the appropriate software programs for the various business functions where computers are used is critical to getting the maximum benefit from this valuable equipment.
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Diversifying Your Business

The first rule of business is to make a profit; the second is to stay in business. One way to achieve both is to provide additional services to existing customers.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine


2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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