Articles by Tom Hill

Working "On" Your Business as Well as "In" Your Business

Too often, the owners of small service companies find themselves with too much to do and too little time in which to do it.
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Maintaining a Strong Supplier Relationship

Developing and maintaining a strong and healthy relationship with your primary supply company or product distributor is one of the key components in building a successful business.
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Increasing Your Company's Profitability

There is a basic rule taught in business courses everywhere that states the two primary goals of any business. The first goal is to make a profit and the second goal is to stay in business.
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Little Things That Make a Big Difference

Sometimes it's the little things that can make a big difference in building a successful business.
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To Lease or To Own, That is the Question

There comes a time in the life of every business when, in order to grow and take advantage of every opportunity, it is necessary to extend beyond everyday assets and cash flow.
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Exceeding Customer Expectations

The phrase "customer service" gets tossed around in our industry on a regular basis. Unfortunately, in our modern culture I believe the true meaning of customer service is rapidly disappearing.
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Letting the Ax Fall

One part of running a business that we don't like to think about is that, sooner or later, things don't work out as planned and you have to let an employee go.
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Customer Service - Not an Option

There's an old cowboy saying that goes, "Never forget the horse you rode into town on." This came to mind recently as I was preparing for the new year by setting up my budget, making projections, and deciding where to place my limited promotional money so that it might do the most good.
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Software in Your Business

In the business world of the 21st century, computers have become very important, if not essential, tools for efficient operation. Selecting the appropriate software programs for the various business functions where computers are used is critical to getting the maximum benefit from this valuable equipment.
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Diversifying Your Business

The first rule of business is to make a profit; the second is to stay in business. One way to achieve both is to provide additional services to existing customers.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


While winter is considered the "slow season" for carpet cleaners, it can also be a season of great opportunity. In this episode of The Hitman Advertising Show, John Braun offers advice for keeping revenue consistent during the cold weather months so you're thriving - and not just surviving - the winter.
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ICS Cleaning Specialist Magazine


2015 Jan/Feb

The Jan/Feb ICS issue features content on cleaning services during the winter time, commercial cleaning, rug cleaning, new with rugs, marketing for restoration and new products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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