I have often heard the cleaning industry escribed as being comprised predominately of independent owner-operators, a collection of “One-Man Bands,” if you will. It’s been my experience that, more often than not, these “independent” cleaners are really not totally self-sufficient. In fact, they actually work within a very carefully structured network of specialists, contacts, and connections.
I recently attended a chapter meeting of a carpet cleaner association wherein a local member was celebrating 30 years in business. When asked to reflect and comment on a few of the keys to his success with Country Roads Carpet Cleaning, Dan Joner made some profound observations.
The ultimate goal of most small-service business owners is to build up
their business, sell it and retire on the proceeds. In many cases this is the
only “retirement plan” small-business owners have in place.
Before any service begins, it is necessary for the service professional and the prospective client to agree on the scope, price and terms of the job. This process is also referred to as estimating, bidding, quoting or auditing, but in reality what is taking place is job qualification.
As I write this, the excitement of the 2002 World Series is drawing to a close, the Anaheim Angels having defeated the San Francisco Giants in seven games. I remember my father telling me that success in baseball, with its many complexities, is predicated on one thing: keeping your eye on the ball.
The primary goal of any service business is to be profitable. Increases in profitability can only be achieved by controlling two basic numbers: the price charged for services and the cost of delivering those services. In other words, you can charge more or cut costs to open up your margin.
Every endeavor, great or small, has a much higher chance of succeeding if it is working from a carefully thought out plan. Your business is no different, yet many professionals in the cleaning and restoration service industry forge ahead without any plan in place. Often times the biggest obstacle to overcome in creating a business plan is just getting started.
A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.
Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.