Articles by Tom Hill

Making Good Business Decisions

October 14, 2003
Business owners and managers are constantly asked to make decisions. Some decisions are simple and the correct answer is obvious, while others can be very complex and the answer is anything but clear.
Read More

Connections? Who Needs Connections?

September 15, 2003
I have often heard the cleaning industry escribed as being comprised predominately of independent owner-operators, a collection of “One-Man Bands,” if you will. It’s been my experience that, more often than not, these “independent” cleaners are really not totally self-sufficient. In fact, they actually work within a very carefully structured network of specialists, contacts, and connections.
Read More

Leasing vs. Buying

August 11, 2003
In the life of every business there comes the time when in order to grow and take advantage of every opportunity it is necessary to extend beyond everyday assets and cash flow.
Read More

Establishing a Company Training Program

July 15, 2003
One very important, but often ignored, area of every company’s business plan is a formal orientation and training program for staff.
Read More

What This Business is Really About

April 14, 2003
I recently attended a chapter meeting of a carpet cleaner association wherein a local member was celebrating 30 years in business. When asked to reflect and comment on a few of the keys to his success with Country Roads Carpet Cleaning, Dan Joner made some profound observations.
Read More

Packaging Your Business for Sale

March 10, 2003
The ultimate goal of most small-service business owners is to build up their business, sell it and retire on the proceeds. In many cases this is the only “retirement plan” small-business owners have in place.
Read More

Qualifying the Job

February 6, 2003
Before any service begins, it is necessary for the service professional and the prospective client to agree on the scope, price and terms of the job. This process is also referred to as estimating, bidding, quoting or auditing, but in reality what is taking place is job qualification.
Read More

Keeping Your Eye on the Ball

December 10, 2002
As I write this, the excitement of the 2002 World Series is drawing to a close, the Anaheim Angels having defeated the San Francisco Giants in seven games. I remember my father telling me that success in baseball, with its many complexities, is predicated on one thing: keeping your eye on the ball.
Read More

Getting the Most Out of Your Supply Dollar

November 5, 2002
The primary goal of any service business is to be profitable. Increases in profitability can only be achieved by controlling two basic numbers: the price charged for services and the cost of delivering those services. In other words, you can charge more or cut costs to open up your margin.
Read More

Building a Business Plan: Getting Started

October 22, 2002
Every endeavor, great or small, has a much higher chance of succeeding if it is working from a carefully thought out plan. Your business is no different, yet many professionals in the cleaning and restoration service industry forge ahead without any plan in place. Often times the biggest obstacle to overcome in creating a business plan is just getting started.
Read More



Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Most cleaners rely on their online marketing presence to get jobs. But Google hasn't made things easy lately with their algorithm updates, which has impacted a lot of cleaning sites. Here's a look at some tips and suggestions to improve your Google ranking.
More Podcasts

ICS Cleaning Specialist Magazine

Cover Image

2014 June/July

The June/July issue of ICS features stories on add-on services, carpet repair, cleaning silk rugs and ranking websites on Google.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive


Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products


Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view


Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view


facebook_40.png twitter_40px.png youtube_40px.pngcrc logo