Articles by Tom Hill

Making Good Business Decisions

Business owners and managers are constantly asked to make decisions. Some decisions are simple and the correct answer is obvious, while others can be very complex and the answer is anything but clear.
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Connections? Who Needs Connections?

I have often heard the cleaning industry escribed as being comprised predominately of independent owner-operators, a collection of “One-Man Bands,” if you will. It’s been my experience that, more often than not, these “independent” cleaners are really not totally self-sufficient. In fact, they actually work within a very carefully structured network of specialists, contacts, and connections.
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Leasing vs. Buying

In the life of every business there comes the time when in order to grow and take advantage of every opportunity it is necessary to extend beyond everyday assets and cash flow.
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Establishing a Company Training Program

One very important, but often ignored, area of every company’s business plan is a formal orientation and training program for staff.
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What This Business is Really About

I recently attended a chapter meeting of a carpet cleaner association wherein a local member was celebrating 30 years in business. When asked to reflect and comment on a few of the keys to his success with Country Roads Carpet Cleaning, Dan Joner made some profound observations.
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Packaging Your Business for Sale

The ultimate goal of most small-service business owners is to build up their business, sell it and retire on the proceeds. In many cases this is the only “retirement plan” small-business owners have in place.
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Qualifying the Job

Before any service begins, it is necessary for the service professional and the prospective client to agree on the scope, price and terms of the job. This process is also referred to as estimating, bidding, quoting or auditing, but in reality what is taking place is job qualification.
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Keeping Your Eye on the Ball

As I write this, the excitement of the 2002 World Series is drawing to a close, the Anaheim Angels having defeated the San Francisco Giants in seven games. I remember my father telling me that success in baseball, with its many complexities, is predicated on one thing: keeping your eye on the ball.
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Getting the Most Out of Your Supply Dollar

The primary goal of any service business is to be profitable. Increases in profitability can only be achieved by controlling two basic numbers: the price charged for services and the cost of delivering those services. In other words, you can charge more or cut costs to open up your margin.
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Building a Business Plan: Getting Started

Every endeavor, great or small, has a much higher chance of succeeding if it is working from a carefully thought out plan. Your business is no different, yet many professionals in the cleaning and restoration service industry forge ahead without any plan in place. Often times the biggest obstacle to overcome in creating a business plan is just getting started.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


The winter slow season is a great time to pursue commercial cleaning accounts and stay busy. John "the Hitman" Braun solicited questions from thousands of cleaners across the country regarding their questions on commercial cleaning accounts and answers them in this episode of the show.
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ICS Cleaning Specialist Magazine


2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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