Articles by Tom Hill

It's the Small Things That Matter

By Tom Hill
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Sometimes we are so focused on getting the job done that we overlook some of the small details that set us apart from our competition.
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When Your Business Starts Running You

By Tom Hill
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Many business owners and managers are so busy working in their business that they forget to take the time to work on their business.
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Increasing Profits Through Add-On Sales

By Tom Hill
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Business experts always say that there are really only two goals in business: to make a profit and to stay in business. For now, let's focus on making a profit.
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Cleaning for Health: The Evolution and Economics of IAQ

By Tom Hill
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A few years ago, the cleaning industry began a whole new way of thinking when Indoor Air Quality (IAQ) came on the scene. As studies and science have shown it to encompass many more variables than simply air, the term of choice has become Indoor Environment Quality (IEQ).
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Building a Profitable Business: Properly Handling Complaints Will Head off the Headaches

By Tom Hill
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Every cleaning professional deals with complaints, regardless of effort. But there is a way to deal with them, to the customer's satisfaction.
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Motivating Your Services-Oriented Employees

By Tom Hill
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Building a Profitable Business: Motivating Your Services-Oriented Employees
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Quality Control: More Than Just Clean Carpet

By Tom Hill
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A good cleaning technique is just one aspect that fits into your customer’s loyalty and repeat business equation.
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Discipline in the Workplace

By Tom Hill
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Keeping the peace between technicians involves planning and is centered around a good understanding of the job's expectations.
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Cultivating a Repeat and Referral Cleaning Business

By Tom Hill
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Don’t take your repeat customers for granted. Maximize our industry’s number one source of business.
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The Cleaner’s Guide to Saving Money by Spending Wisely

By Tom Hill
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Habits are hard to break, especially bad ones. By not having a purchasing plan implemented, your bottom line will continue to decrease, while your debts increase.
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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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