Articles by Tom Hill

It's the Small Things That Matter

September 16, 2002
Sometimes we are so focused on getting the job done that we overlook some of the small details that set us apart from our competition.
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When Your Business Starts Running You

August 14, 2002
Many business owners and managers are so busy working in their business that they forget to take the time to work on their business.
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Increasing Profits Through Add-On Sales

July 12, 2002
Business experts always say that there are really only two goals in business: to make a profit and to stay in business. For now, let's focus on making a profit.
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Cleaning for Health: The Evolution and Economics of IAQ

May 13, 2002
A few years ago, the cleaning industry began a whole new way of thinking when Indoor Air Quality (IAQ) came on the scene. As studies and science have shown it to encompass many more variables than simply air, the term of choice has become Indoor Environment Quality (IEQ).
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Building a Profitable Business: Properly Handling Complaints Will Head off the Headaches

March 10, 2002
Every cleaning professional deals with complaints, regardless of effort. But there is a way to deal with them, to the customer's satisfaction.
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Motivating Your Services-Oriented Employees

August 14, 2001
Building a Profitable Business: Motivating Your Services-Oriented Employees
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Quality Control: More Than Just Clean Carpet

May 3, 2001
A good cleaning technique is just one aspect that fits into your customer’s loyalty and repeat business equation.
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Discipline in the Workplace

April 9, 2001
Keeping the peace between technicians involves planning and is centered around a good understanding of the job's expectations.
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Cultivating a Repeat and Referral Cleaning Business

March 8, 2001
Don’t take your repeat customers for granted. Maximize our industry’s number one source of business.
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The Cleaner’s Guide to Saving Money by Spending Wisely

February 6, 2001
Habits are hard to break, especially bad ones. By not having a purchasing plan implemented, your bottom line will continue to decrease, while your debts increase.
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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