Articles by Tom Hill

It's the Small Things That Matter

Sometimes we are so focused on getting the job done that we overlook some of the small details that set us apart from our competition.
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When Your Business Starts Running You

Many business owners and managers are so busy working in their business that they forget to take the time to work on their business.
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Increasing Profits Through Add-On Sales

Business experts always say that there are really only two goals in business: to make a profit and to stay in business. For now, let's focus on making a profit.
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Cleaning for Health: The Evolution and Economics of IAQ

A few years ago, the cleaning industry began a whole new way of thinking when Indoor Air Quality (IAQ) came on the scene. As studies and science have shown it to encompass many more variables than simply air, the term of choice has become Indoor Environment Quality (IEQ).
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Building a Profitable Business: Properly Handling Complaints Will Head off the Headaches

Every cleaning professional deals with complaints, regardless of effort. But there is a way to deal with them, to the customer's satisfaction.
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Motivating Your Services-Oriented Employees

Building a Profitable Business: Motivating Your Services-Oriented Employees
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Quality Control: More Than Just Clean Carpet

A good cleaning technique is just one aspect that fits into your customer’s loyalty and repeat business equation.
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Discipline in the Workplace

Keeping the peace between technicians involves planning and is centered around a good understanding of the job's expectations.
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Cultivating a Repeat and Referral Cleaning Business

Don’t take your repeat customers for granted. Maximize our industry’s number one source of business.
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The Cleaner’s Guide to Saving Money by Spending Wisely

Habits are hard to break, especially bad ones. By not having a purchasing plan implemented, your bottom line will continue to decrease, while your debts increase.
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Multimedia

Videos

Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Podcasts

While winter is considered the "slow season" for carpet cleaners, it can also be a season of great opportunity. In this episode of The Hitman Advertising Show, John Braun offers advice for keeping revenue consistent during the cold weather months so you're thriving - and not just surviving - the winter.
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ICS Cleaning Specialist Magazine

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2015 Jan/Feb

The Jan/Feb ICS issue features content on cleaning services during the winter time, commercial cleaning, rug cleaning, new with rugs, marketing for restoration and new products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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STAY CONNECTED

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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