Articles by Tom Hill

We Did it!

February 6, 2001
We came, we saw, and we kicked its tail. To all of you that supported us with your money, your prayers, and your encouragement, thank you! Between Barry, Emily, and myself, we raised around $25,000 for the Leukemia and Lymphoma Society to use to fight cancer.
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Alternative Training Methods for Cleaning Technicians

January 8, 2001
Lack of time or funding is slowly beginning to become a thing of the past for carpet cleaning firms or technicians looking for training venues.
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Preconditioning Your Cleaning Client

December 4, 2000
As a professional cleaning or restoration specialist, everything you do must point toward one of these two primary goals—Making a Profit and Staying in Business.
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Refocus on Your Business Plan and Regain Sight of Your Goals

October 19, 2000
A properly executed and well-thought out business plan is an important part of your carpet cleaning business. However, without dedicated focus and attention, the slightest distraction can make a good plan fail.
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Planning for Growth Means Planning Ahead

September 25, 2000
Building in the addition of equipment and personnel into your cleaning or restoration business plan will lend to your company’s longevity and profitability.
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Set the Foundation for Strong Relationships With Your Carpet Cleaning Customers

September 13, 2000
Exceeding your customer’s expectations by performing a few extra services or courtesies strengthens your reputation and your business.
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Creatively Pricing Your Cleaning Services

September 11, 2000
As a cleaning specialist, when you calculate every job using the same pricing method, you are undervaluing your services. The price of the job at hand should be determined, at least in part, by the carpet, the soiling conditions, the customer’s expectations and their reason for cleaning...
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Rewarding Good Performance Builds a Strong Cleaning Team

June 28, 2000
When an associate in your company is performing well above the minimum expectations of their job description, it’s very important to recognize their efforts...
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Setting Up & Using Performance Standards Ensures Success

June 15, 2000
The Three Key Performance Standards Are Cleaning Results, Customer Service and Operations of Your Business...
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Help Me Help You

June 13, 2000
A look at "Consultive Selling"
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.


ICS Cleaning Specialist Magazine


2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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