Articles by Tom Hill

We Did it!

February 6, 2001
We came, we saw, and we kicked its tail. To all of you that supported us with your money, your prayers, and your encouragement, thank you! Between Barry, Emily, and myself, we raised around $25,000 for the Leukemia and Lymphoma Society to use to fight cancer.
Read More

Alternative Training Methods for Cleaning Technicians

January 8, 2001
Lack of time or funding is slowly beginning to become a thing of the past for carpet cleaning firms or technicians looking for training venues.
Read More

Preconditioning Your Cleaning Client

December 4, 2000
As a professional cleaning or restoration specialist, everything you do must point toward one of these two primary goals—Making a Profit and Staying in Business.
Read More

Refocus on Your Business Plan and Regain Sight of Your Goals

October 19, 2000
A properly executed and well-thought out business plan is an important part of your carpet cleaning business. However, without dedicated focus and attention, the slightest distraction can make a good plan fail.
Read More

Planning for Growth Means Planning Ahead

September 25, 2000
Building in the addition of equipment and personnel into your cleaning or restoration business plan will lend to your company’s longevity and profitability.
Read More

Set the Foundation for Strong Relationships With Your Carpet Cleaning Customers

September 13, 2000
Exceeding your customer’s expectations by performing a few extra services or courtesies strengthens your reputation and your business.
Read More

Creatively Pricing Your Cleaning Services

September 11, 2000
As a cleaning specialist, when you calculate every job using the same pricing method, you are undervaluing your services. The price of the job at hand should be determined, at least in part, by the carpet, the soiling conditions, the customer’s expectations and their reason for cleaning...
Read More

Rewarding Good Performance Builds a Strong Cleaning Team

June 28, 2000
When an associate in your company is performing well above the minimum expectations of their job description, it’s very important to recognize their efforts...
Read More

Setting Up & Using Performance Standards Ensures Success

June 15, 2000
The Three Key Performance Standards Are Cleaning Results, Customer Service and Operations of Your Business...
Read More

Help Me Help You

June 13, 2000
A look at "Consultive Selling"
Read More



Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Most cleaners rely on their online marketing presence to get jobs. But Google hasn't made things easy lately with their algorithm updates, which has impacted a lot of cleaning sites. Here's a look at some tips and suggestions to improve your Google ranking.
More Podcasts

ICS Cleaning Specialist Magazine

Cover Image

2014 June/July

The June/July issue of ICS features stories on add-on services, carpet repair, cleaning silk rugs and ranking websites on Google.

Table Of Contents Subscribe

Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
View Results Poll Archive


Get Paid! book cover
Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

More Products


Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

Click here to view


Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

Click here to view


facebook_40.png twitter_40px.png youtube_40px.pngcrc logo