Articles by Tom Hill

We Did it!

By Tom Hill
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We came, we saw, and we kicked its tail. To all of you that supported us with your money, your prayers, and your encouragement, thank you! Between Barry, Emily, and myself, we raised around $25,000 for the Leukemia and Lymphoma Society to use to fight cancer.
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Alternative Training Methods for Cleaning Technicians

By Tom Hill
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Lack of time or funding is slowly beginning to become a thing of the past for carpet cleaning firms or technicians looking for training venues.
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Preconditioning Your Cleaning Client

By Tom Hill
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As a professional cleaning or restoration specialist, everything you do must point toward one of these two primary goals—Making a Profit and Staying in Business.
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Refocus on Your Business Plan and Regain Sight of Your Goals

By Tom Hill
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A properly executed and well-thought out business plan is an important part of your carpet cleaning business. However, without dedicated focus and attention, the slightest distraction can make a good plan fail.
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Planning for Growth Means Planning Ahead

By Tom Hill
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Building in the addition of equipment and personnel into your cleaning or restoration business plan will lend to your company’s longevity and profitability.
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Set the Foundation for Strong Relationships With Your Carpet Cleaning Customers

By Tom Hill
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Exceeding your customer’s expectations by performing a few extra services or courtesies strengthens your reputation and your business.
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Creatively Pricing Your Cleaning Services

By Tom Hill
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As a cleaning specialist, when you calculate every job using the same pricing method, you are undervaluing your services. The price of the job at hand should be determined, at least in part, by the carpet, the soiling conditions, the customer’s expectations and their reason for cleaning...
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Rewarding Good Performance Builds a Strong Cleaning Team

By Tom Hill
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When an associate in your company is performing well above the minimum expectations of their job description, it’s very important to recognize their efforts...
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Setting Up & Using Performance Standards Ensures Success

By Tom Hill
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The Three Key Performance Standards Are Cleaning Results, Customer Service and Operations of Your Business...
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Help Me Help You

By Tom Hill
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A look at "Consultive Selling"
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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Don't underestimate the value of a good Internet marketing plan. In fact, if you do this right, it's not uncommon to see ROI along the lines of 30-to-1. Here's a look at 27 free and low-cost tips that you can begin implementing within your cleaning business today to drive more business.
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ICS Cleaning Specialist Magazine

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2014 August

The August issue of ICS features stories on carpet mold, good training, marketing for cleaners, traffic lane cleaning, and cool products.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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