Articles by Lee Zimmerman

Farewell From the President

This will be my final President's Corner. It sometimes seems I have only been president for a short time, but like the saying goes, "Time flies when you're having fun."
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The Impact of the IICRC

Even after all these years, it is still inspiring to realize the impact that the IICRC has been making in the industry.
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Getting the Full Story

I have been watching the online bulletin boards and various other information sites and have noticed a lot of talk about the changes to the IICRC advanced designations. It certainly brings the saying, “ people resist change” into a whole new light.
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Education and Certification: Yesterday, Today and Tomorrow

When it comes to education and certification in the cleaning and restoration industry, it is important to look at where we have come from, where we are now and where we are going. To say that we have come a long way from when I started in this industry 26 short years ago would be a gross understatement.
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Where Does It All Go?

Do you ever wonder what the IICRC does with all the money it collects? Money from IICRC test fees, registrant fees and certified-firm fees? IICRC does not own any school or employ any instructors.
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Check and Re-Check Your Professional Appearance

Let the busy season begin. It is March, and the annual homeowner ritual of Spring Cleaning has arrived. My question is, do we look and act like professionals? In my opinion, too often we do not.
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Taking a Moment to Recognize and Reflect

It is already February as I present for your reading enjoyment this, the first IICRC President’s Corner for 2003. I hope all is going well and that business is steady.
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Clearing Up the Rapid Response

Happy holidays to everyone. This is the time of year when we tend to both look to the future and reflect on the past year. Looking toward the future, we are busy building our business plans for next year and, and scheduling that vacation we missed last year.
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The Business of Show

I have been in the cleaning and restoration industry for 26 years. When I first entered the business, I was with that company for eight years, and during that time my employer educated me.
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A Curious Case of Non-Compliance

A few months ago, the IICRC sent letters of non-compliance out to many certified firms, firms that were not following the policies and procedures set forth by the IICRC to maintain the highest level of professionalism in our industry.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Arguably, sending out a client newsletter is the No. 1 key to a reliable cleaning business. In this episode of The Hitman Advertising Show, John Braun covers the true value of mail newsletters, how to send them, how often to send them and more.
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ICS Cleaning Specialist Magazine


2014 October

The October issue of ICS features stories on the 2015 ICE Expo, differentiation, deodorizing, upholstery cleaning, facebook advertising, up-selling, rug cleaning, the rug tour, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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