Articles by Armand Taddeo

The Upside to Upholstery Cleaning

October 12, 2004
I am often asked which I prefer more, carpet cleaning or upholstery cleaning. And while I enjoy the opportunity to restore a beat-up, heavily soiled carpet to an almost-like-new condition, I'll take upholstery cleaning any day.
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Stressing Residential IAQ

September 14, 2004
Are you educating your residential clientele about the ever-growing problems associated with poor indoor air quality?
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Keep Track of the "Little Things"

July 12, 2004
In an age of high-tech, high-concept approaches to marketing in this industry, I'm starting to think the simplest approaches are, at least some of the time, the most effective.
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Marketing is About People, Not Numbers

May 19, 2004
When launching marketing campaigns, many cleaners often measure their success, or lack thereof, by the immediate response generated from the program.
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Those Wacky Customers

April 15, 2004
We recently scheduled an appointment with a frantic woman who claimed mysterious spots were suddenly appearing throughout her brand new living room/dining room carpeting. Apparently, her husband was placing the blame squarely upon the family pooch and threatening to banish Fido to the doghouse, or worse.
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Your Guide to Employee Professionalism

March 11, 2004
I used to carry the belief that my technician, after receiving his daily discourse in "Do's and Don'ts," would leave our employ at any moment. After all, this is a job, not a prison sentence, right?
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Loyalty: A Two-Way Street

February 10, 2004
We all know just how important building a strong repeat and referral clientele is to the growth of our businesses. Many business owners feel this is accomplished entirely through outstanding workmanship and customer service.
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.


ICS Cleaning Specialist Magazine


2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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