Have you ever taken a call from a perspective customer where they ask you a question and before you know it you are saying words like extraction, surfactant, truckmount, encapsulation, or (heaven forbid) deflocculation?
When you walk through the front entrance of your commercial carpet cleaning account, it is often easy to locate the busiest areas by following the trail of asphalt tracked in from the parking lot on matted carpet that is already heavily impacted with soil.
If you have incorporated encapsulation cleaning – a form of low-moisture cleaning – into your professional offerings and used it on your customer’s carpets, you may have asked yourself where the dirt goes.
In the early days of my carpet cleaning career, responding to a call for water damage restoration meant we would extract water from the carpet and perhaps place one or two air movers blowing under the carpet.
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.