Articles by Gordon Hanks

When is Clean Truly “Clean?”

A look at the tools and gadgets to find hidden hazards and verify cleanliness
April 3, 2014

When I first entered this industry, “cleaning” generally indicated removal of any dust or soil contained in the item being on hand.


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Injection Drying: Inspect, Plan and Dry

March 3, 2014

As a 40-year veteran of the cleaning and restoration industries, I’m proud to have witnessed and been a part of the advancements in science and technology.


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The Nitty Gritty of Tile and Grout Cleaning

If you are not already offering this service I might suggest you are walking over substantial income every day
February 2, 2014

With the right equipment and chemical, tile and grout cleaning can be very effective and profitable.


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Moisture Meters: Continuing to Change for the Better

This article will focus on change in products for detecting and tracking moisture
November 4, 2013

The focus of this issue is innovation. We tend to associate change with innovation and progress. 


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Are You Offering Spot Removers and Carpet/Fabric Protectors? If Not, You Should Be

I’m going to make it easier and put an additional $10,000, $50,000 or maybe even $100,000 into your pocket over the next 12 months
September 19, 2013

Have you ever held a job where you get a call from the boss and he says in a gruff voice, “Please come to my office.” 


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Creating Positive Experiences: It’s the Little Things that Make a Big Difference

Once you are on the job, you have the opportunity to really show that you care
July 11, 2013

Have you ever taken a call from a perspective customer where they ask you a question and before you know it you are saying words like extraction, surfactant, truckmount, encapsulation, or (heaven forbid) deflocculation?


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You’ve Gotta Be Clean to Get Clean

If you want to give your customer the best service possible, there are many simple things you can do to make the experience unforgettable.
June 13, 2013

Experience tells me that our customers appreciate and actually expect us to look clean and smell clean when we enter their property to perform our work.


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How to Deal with Heavy Traffic Lanes

How do we successfully deal with traffic lanes?
May 2, 2013

When you walk through the front entrance of your commercial carpet cleaning account, it is often easy to locate the busiest areas by following the trail of asphalt tracked in from the parking lot on matted carpet that is already heavily impacted with soil.


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Low-Moisture Carpet Cleaning: Where Does the Dirt Go?

On low moisture applications, where they make sense and what to use during the process
April 3, 2013

If you have incorporated encapsulation cleaning – a form of low-moisture cleaning – into your professional offerings and used it on your customer’s carpets, you may have asked yourself where the dirt goes.


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Cleaning, Preserving and Protecting Hardwood Floors: An Ace-in-the-Hole Add-On

Preserving hardwood floors is simple and safe enough that with the right equipment, we could train the homeowner to do his/her own.
March 13, 2013

You can make more per hour preserving hardwood floors than you can cleaning carpet.


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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

THE MAGAZINE

ICS Cleaning Specialist Magazine

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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