- THE MAGAZINE
Articles by Gordon Hanks
Have you noticed there isn’t as much carpet in homes today as there used to be? The home I owned in the mid 1980’s had 100% of the floor covered in carpet – yes, even the kitchen and bathrooms!
In my early certification training classes I was taught that if I first applied a VDS to an unknown stain and then followed that up with a NVDS if it responded but needed more oomph, but then had to rinse again with a VDS.
When I first entered this industry, “cleaning” generally indicated removal of any dust or soil contained in the item being on hand.
With the right equipment and chemical, tile and grout cleaning can be very effective and profitable.
As a 40-year veteran of the cleaning and restoration industries, I’m proud to have witnessed and been a part of the advancements in science and technology.
The focus of this issue is innovation. We tend to associate change with innovation and progress.
Have you ever held a job where you get a call from the boss and he says in a gruff voice, “Please come to my office.”
Have you ever taken a call from a perspective customer where they ask you a question and before you know it you are saying words like extraction, surfactant, truckmount, encapsulation, or (heaven forbid) deflocculation?
Experience tells me that our customers appreciate and actually expect us to look clean and smell clean when we enter their property to perform our work.
When you walk through the front entrance of your commercial carpet cleaning account, it is often easy to locate the busiest areas by following the trail of asphalt tracked in from the parking lot on matted carpet that is already heavily impacted with soil.