Articles by Gordon Hanks

You’ve Gotta Be Clean to Get Clean

If you want to give your customer the best service possible, there are many simple things you can do to make the experience unforgettable.

Experience tells me that our customers appreciate and actually expect us to look clean and smell clean when we enter their property to perform our work.


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How to Deal with Heavy Traffic Lanes

How do we successfully deal with traffic lanes?

When you walk through the front entrance of your commercial carpet cleaning account, it is often easy to locate the busiest areas by following the trail of asphalt tracked in from the parking lot on matted carpet that is already heavily impacted with soil.


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Low-Moisture Carpet Cleaning: Where Does the Dirt Go?

On low moisture applications, where they make sense and what to use during the process

If you have incorporated encapsulation cleaning – a form of low-moisture cleaning – into your professional offerings and used it on your customer’s carpets, you may have asked yourself where the dirt goes.


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Cleaning, Preserving and Protecting Hardwood Floors: An Ace-in-the-Hole Add-On

Preserving hardwood floors is simple and safe enough that with the right equipment, we could train the homeowner to do his/her own.

You can make more per hour preserving hardwood floors than you can cleaning carpet.


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Gadgets Over The Ages

Rob’s “super sucker” had just a little more power compared to me spitting and a little more vacuum then I could suck through a straw.


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A Look at the Latest Tools for Wall and Cavity Drying

In the early days of my carpet cleaning career, responding to a call for water damage restoration meant we would extract water from the carpet and perhaps place one or two air movers blowing under the carpet.


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ATP Testing: Determining Conditions and Verifying Cleanliness

I’ve seen the process of restoring homes and businesses go from a simple, unsophisticated approach to a complex, scientific and professional service.


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Portable Floor Care Equipment: It’s Come a Long Way

Some might argue that truckmounted extractors have relegated portables to the pages of ancient history. But portable extractors have come a long way since then. There are many reasons why portables still have a prominent place in the market.
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Do I Really Need a Spotting Kit?

Not very long ago a “professional” carpet cleaner expressed, “I don’t need no spotting kit - I just give the spot an extra squirt of pre-spray and then kick it with my foot a couple of times.”
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From EZ-Moves to Sticky Tabs: Furniture Moving Tools

What happens when a professional carpet or restoration specialist gets called out to do a job and can’t lift his wand, let alone a couch?
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Multimedia

Videos

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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.

Podcasts

The winter slow season is a great time to pursue commercial cleaning accounts and stay busy. John "the Hitman" Braun solicited questions from thousands of cleaners across the country regarding their questions on commercial cleaning accounts and answers them in this episode of the show.
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ICS Cleaning Specialist Magazine

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2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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