So what’s the emergency? Hopefully you don’t have one, but a professional cleaner I recently talked to needed a total makeover on his upholstery cleaning process.

No, our infrared cameras used in the restoration industry today do not use X-rays to view into walls or through doors, but they are almost as effective when used to understand where water is in flood-damaged properties.

In the early years of my carpet cleaning career, you could identify a spot removal expert by whether or not he carried a bone spatula. That, along with a tamping brush and a few spotting towels, was what made up the equipment arsenal for the professional spot removal specialist...