Articles by Gordon Hanks

Spot Removal: The Tools That Make It Easier

March 1, 2012

In the early years of my carpet cleaning career, you could identify a spot removal expert by whether or not he carried a bone spatula. That, along with a tamping brush and a few spotting towels, was what made up the equipment arsenal for the professional spot removal specialist...


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Not Grooming the Carpet? It'll Cost You

February 13, 2012
Growing up in the 50's and 60's, I learned about "carpet raking" before many of you were born.

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Water Damage Restoration and Meters: Where Do I Go From Here?

January 9, 2012
For the beginner, the part-time restoration professional, or the dedicated restoration contractor who has been at it for 20 years, the options for...
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Know Your Customer, Know Yourself

December 14, 2011
You probably don't know Paul Kelly. He retired from my company a year ago, having worked for me for the last 14 years. Previous to that, he worked as a professional carpet cleaner since 1985.
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A Concrete Approach to Cleaning Concrete

November 22, 2011
“Really, you can get that clean?” my customer asked skeptically as I explained my ability to clean his garage floor. Yes,” I answered, “I think you’ll be amazed with what I can do.”
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Taking a Hard Look at Hard Locking Connectors

October 6, 2011
Be your connectors hard or soft, there are solutions for you. But more and more, I see professionals moving to the hard plasticized connectors.
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Dry as Fast as You Can!

September 20, 2011
Heat drying just makes sense to us, as we dry our clothes in the dryer or hand them outside on a warm summer day. Along those lines, let's look at how you might use some heat "gadgets" to improve and speed your drying jobs.
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Scrub Wands, Extraction Tools and More

August 9, 2011
Times have changed, and so has the wand since my first professional cleaning experience 37 years ago.
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You Don't Really Need These Gadgets...Unless

July 13, 2011
I have never met a professional cleaner who was not interested in making his job easier and earning more money in less time. Let’s see if we can discover ways to make this happen.
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The AFD: Your Latest Service Offering

May 18, 2011
As recently as 10 or even 5 years ago, most restorers would not expect to use an air scrubber or air filtration device on most of their jobs.
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.


ICS Cleaning Specialist Magazine


2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

Social media is a good way to regularly keep in touch and interact with current clients and reach potential ones. What social mediums do you use in your cleaning/restoration business?
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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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