Articles by Gordon Hanks

Dry as Fast as You Can!

Heat drying just makes sense to us, as we dry our clothes in the dryer or hand them outside on a warm summer day. Along those lines, let's look at how you might use some heat "gadgets" to improve and speed your drying jobs.
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Scrub Wands, Extraction Tools and More

Times have changed, and so has the wand since my first professional cleaning experience 37 years ago.
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You Don't Really Need These Gadgets...Unless

I have never met a professional cleaner who was not interested in making his job easier and earning more money in less time. Let’s see if we can discover ways to make this happen.
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The AFD: Your Latest Service Offering

As recently as 10 or even 5 years ago, most restorers would not expect to use an air scrubber or air filtration device on most of their jobs.
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Stone Care Tools and Gadgets

For many cleaning techs who have successfully mastered carpet, rugs, tile and grout and other flooring materials, natural stone has remained taboo, a surface they don’t feel qualified to clean.
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Get That Carpet to the OR, Stat!

“Performing surgery today?” your customer asks. With tongue in cheek, she may initially make fun of your “surgical booties,” but will quickly be impressed with the extra care you are taking as you perform your cleaning.
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The Smell of Money: Intensified

Cleaning up after pet accidents is not often a pleasant experience. When faced with those nasty jobs, I used to remind myself that animal waste and the putrid odor that accompanied it was the smell of money that helped me deal with the cleanup. 
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The Smell of Money

When you enter the home you are about to clean and are knocked over by the smell of money – otherwise known as animal urine – you have an obligation to detect the source and offer your customer a solution.
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IR Cameras: A Different Way of Looking at Restoration

While infrared (IR) cameras are not quite amazing enough to turn you into Superman with X-ray vision, they can do much to build customer confidence in your professional knowledge, abilities and results. 
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You Want Me to Move What?

Back in 2006, I touched on a subject near and dear to my heart…or, perhaps more correctly, my spine. It’s an important issue in this business, however, and definitely bears some repeating...
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

1/27/15 2:00 pm EST

Grow Your Business and Improve Operations with New Payment Technology

Attend this free webinar to learn how new developments in payment technology can help you close more jobs, increase upselling opportunities and improve operations.


The winter slow season is a great time to pursue commercial cleaning accounts and stay busy. John "the Hitman" Braun solicited questions from thousands of cleaners across the country regarding their questions on commercial cleaning accounts and answers them in this episode of the show.
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ICS Cleaning Specialist Magazine


2014 Nov/Dec

The Nov/Dec ICS features content on how to get better meter readings, a roundtable on truckmount development, neighborhood marketing and more. Also included is the annual Buyer’s Guide and Directory.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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The Carpet Cleaner's Book of Unlimited Success! (ebook)

Don’t worry about the recession or about your competition.  Now you can be the owner of over 400 ways for carpet cleaning professionals to make more money and get more jobs!

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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