Articles by Gordon Hanks
April 8, 2011
For many cleaning techs who have successfully mastered carpet, rugs, tile and grout and other flooring materials, natural stone has remained taboo, a surface they don’t feel qualified to clean. Read More
April 6, 2011
“Performing surgery today?” your customer asks. With tongue in cheek, she may initially make fun of your “surgical booties,” but will quickly be impressed with the extra care you are taking as you perform your cleaning. Read More
March 8, 2011
Cleaning up after pet
accidents is not often a pleasant experience. When faced with those nasty jobs,
I used to remind myself that animal waste and the putrid odor that accompanied
it was the smell of money that helped me deal with the cleanup.
February 9, 2011
When you enter the home you are about to clean and are knocked over by the smell of money – otherwise known as animal urine – you have an obligation to detect the source and offer your customer a solution.
December 10, 2010
While infrared (IR) cameras
are not quite amazing enough to turn you into Superman with X-ray vision, they
can do much to build customer confidence in your professional knowledge,
abilities and results.
November 1, 2010
Back in 2006, I touched on a subject near and dear to my heart…or, perhaps more correctly, my spine. It’s an important issue in this business, however, and definitely bears some repeating... Read More
October 8, 2010
If you’ve ever heard this come out of the mouth of one of your customers while you’re working in their home or office, you’ve got a couple of things to consider. Read More
September 8, 2010
Like it or not, you are growing older every day. Someday you will be faced with retirement and, one way or another, you will want all your years of hard work and labor to help support you in retirement.
August 3, 2010
Absorbing a staining material is likely one of the oldest methods of spot-and-stain removal in the carpet and rug cleaning industry. When Junior spilled his fresh-squeezed juice onto the Pazaryk 3,000 years ago, his mother likely used another cloth to blot up the spill.Read More
July 19, 2010
The heart-warming scent of fresh-cooked pepperoni pizza hung delightfully in the air. I was ready to sit down to a fat, delicious, gooey pie, happy to suffer heartburn joy theRead More