Articles by Gordon Hanks

Stone Care Tools and Gadgets

April 8, 2011
For many cleaning techs who have successfully mastered carpet, rugs, tile and grout and other flooring materials, natural stone has remained taboo, a surface they don’t feel qualified to clean.
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Get That Carpet to the OR, Stat!

April 6, 2011
“Performing surgery today?” your customer asks. With tongue in cheek, she may initially make fun of your “surgical booties,” but will quickly be impressed with the extra care you are taking as you perform your cleaning.
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The Smell of Money: Intensified

March 8, 2011
Cleaning up after pet accidents is not often a pleasant experience. When faced with those nasty jobs, I used to remind myself that animal waste and the putrid odor that accompanied it was the smell of money that helped me deal with the cleanup. 
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The Smell of Money

February 9, 2011
When you enter the home you are about to clean and are knocked over by the smell of money – otherwise known as animal urine – you have an obligation to detect the source and offer your customer a solution.
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IR Cameras: A Different Way of Looking at Restoration

December 10, 2010
While infrared (IR) cameras are not quite amazing enough to turn you into Superman with X-ray vision, they can do much to build customer confidence in your professional knowledge, abilities and results. 
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You Want Me to Move What?

November 1, 2010
Back in 2006, I touched on a subject near and dear to my heart…or, perhaps more correctly, my spine. It’s an important issue in this business, however, and definitely bears some repeating...
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I Can't Breathe! What Are You Spraying?

October 8, 2010
If you’ve ever heard this come out of the mouth of one of your customers while you’re working in their home or office, you’ve got a couple of things to consider.
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Customized Spotter: Your Ace in the Hole

September 8, 2010
Like it or not, you are growing older every day. Someday you will be faced with retirement and, one way or another, you will want all your years of hard work and labor to help support you in retirement.
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Absorbents: Get the Stain Out!

August 3, 2010
Absorbing a staining material is likely one of the oldest methods of spot-and-stain removal in the carpet and rug cleaning industry. When Junior spilled his fresh-squeezed juice onto the Pazaryk 3,000 years ago, his mother likely used another cloth to blot up the spill.
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Taking on Tile and Grout

July 19, 2010
The heart-warming scent of fresh-cooked pepperoni pizza hung delightfully in the air. I was ready to sit down to a fat, delicious, gooey pie, happy to suffer heartburn joy the
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Social Media

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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