Articles by Gordon Hanks

I Can't Breathe! What Are You Spraying?

If you’ve ever heard this come out of the mouth of one of your customers while you’re working in their home or office, you’ve got a couple of things to consider.
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Customized Spotter: Your Ace in the Hole

Like it or not, you are growing older every day. Someday you will be faced with retirement and, one way or another, you will want all your years of hard work and labor to help support you in retirement.
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Absorbents: Get the Stain Out!

Absorbing a staining material is likely one of the oldest methods of spot-and-stain removal in the carpet and rug cleaning industry. When Junior spilled his fresh-squeezed juice onto the Pazaryk 3,000 years ago, his mother likely used another cloth to blot up the spill.
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Taking on Tile and Grout

The heart-warming scent of fresh-cooked pepperoni pizza hung delightfully in the air. I was ready to sit down to a fat, delicious, gooey pie, happy to suffer heartburn joy the
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Take Your Cleaning Skills to the Next Level

Several years ago our carpet cleaning company tackled a warehouse office cleaning job that gave us fits. The entrance of this building consisted of about 1,500 square feet of orange – yes, orange – commercial loop carpet.
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The "Wow!" Gadget Factor

My telephone does what every telephone should: it lets me dial, connect and talk to whomever I wish. But that’s not all; being highly advanced technically, I have now learned to keep my calendar on my phone.
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Mold Tools

Nature has a very effective system of balancing the environment. Mold and fungus in the outdoors is natural and necessary in many settings. However, in the “built” environment – our homes and offices – it can lead to destruction of materials and harm human health.
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The Dilution Solution

In dealing with dilution ratios in last month’s column on injection sprayers, when I explained that you should mix 1 part pre-spray with 16 parts water, I thought I’d done a good job covering the topic in full. It became clear that a more detailed explanation was in order when I was later asked, “How much is a part?”

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Nasty, Grungy, Spotted: Dealing with Traffic Lanes

When you walk through the front entrance of your commercial carpet-cleaning account, it is often easy to locate the busiest areas: just follow the trail of tracked-in asphalt from the parking lot to the matted, heavily soil-impacted carpet.
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Understanding the Injection Sprayer

Of all the available accessories for the professional carpet cleaner, and particularly the truckmount user, the injection sprayer is certainly one of the most popular. The injection sprayer, or in-line sprayer as it is sometimes referred to, is designed to be attached to the solution line from a truckmount or portable extraction unit.
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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Arguably, sending out a client newsletter is the No. 1 key to a reliable cleaning business. In this episode of The Hitman Advertising Show, John Braun covers the true value of mail newsletters, how to send them, how often to send them and more.
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ICS Cleaning Specialist Magazine

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2014 October

The October issue of ICS features stories on the 2015 ICE Expo, differentiation, deodorizing, upholstery cleaning, facebook advertising, up-selling, rug cleaning, the rug tour, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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