Articles by Gordon Hanks

It's Easier to Seek Forgiveness Than Permission - Or Is It?

September 15, 2008
Have you ever been caught in a situation where your lack of a proper pre-inspection caused you to seek forgiveness and make excuses? Maybe a situation like this?
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It's the Little Things That Can Make All the Difference

August 9, 2008
When I recall my first experience with a truckmount some 30 years ago, I realize that, while much has changed, the basics are still the same. 
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How to Lose $1 Million and More!

July 6, 2008
By the time you read this, the Connections Conference and Exhibition will be gone, but not forgotten; I was inspired to write this month’s article based on a meeting I attended there.
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Four to the Door: What For?

May 7, 2008
If you have no idea what “Four to the Door” means, rest assured I am not suggesting four technicians show up on every job.
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Is It You or Your Machine?

April 9, 2008
What’s the best way to clean this? What’s the best way to clean that? All the buzz usually centers on the big, strong, powerful machine or the latest and greatest juicy chemical.
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This is a Sticky Situation

March 11, 2008
A couple of new products that almost universally strike the cord of “Why didn’t I think of that?” have come to the market.
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Fly High and Dry Fast

February 14, 2008
Several years ago I agreed to go to Anchorage, Alaska and teach a carpet-cleaning course. It was a great time of year – early July – and the sun shined for 21 hours a day. Part of my payment included a trip into the beautiful Alaskan wilderness to fish for King Salmon.
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Boosting Your Effectiveness

January 4, 2008
Every once in a while I can’t help but talk about some of the most effective gadgets or “tools” in the chemical world. This month’s column has to do with chemicals used for boosting your cleaning performance. But first, a little history.
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What Does Customer Care Mean?

December 21, 2007
Many of the gadgets we discuss each month are tools and accessories intended to make our job easier or faster. They are designed primarily for our benefit. This month, we are going to focus on some gadgets primarily designed to impress the cleaning customer.
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Looking Into Electric Heat

November 20, 2007
It seems as though every article written about drying lately is about the science of drying. Drying with heat is a topic that has polarized the industry. Restorers have taken their stands on both sides of the issue.
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.

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2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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