Articles by Gordon Hanks

The Art of Water Extraction

September 18, 2007
Is there art and skill involved in water extraction or is it simply a matter of riding around on a specialized extraction tool and calling it a day? I think we can all agree that there is both art and skill involved.
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Please Save My Knees!

August 2, 2007
About 33 years ago I re-installed (kicked in) my first carpet. It had been disengaged during a flood cleanup. It was also 33 years ago that my knees told me that if I continued doing that kind of work they would freeze up and go on strike.
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pH Measurement and Meters

July 12, 2007
It has been a few years, but I can still remember when my parents gave me my “Junior Scientist” chemistry set. It included both red and blue litmus paper that would change color when dipped in various solutions. Neat!
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Green" is a Process, Not Just a Cleaning Solution

June 5, 2007
I love gadgets that facilitate a better cleaning job and help us in our work. And once in a while I address the application of one of our most important gadget facilitators: chemicals.
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Sprayers: Choose Your Weapon

April 12, 2007
“It uses too much chemical.” “It doesn’t spray evenly.” “It’s too slow.” “My pressure’s not consistent.” “I get tired lugging it around.” “The cleanup is time consuming and messy.” “I hate the constant pumping.” And the list goes on.
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Wall Drying Units: Come Out, Come Out, Wherever You Are

March 2, 2007
In the early days of my carpet-cleaning career, responding to a call for water-damage restoration meant we would extract water from the carpet and perhaps place one or two sheet-metal air movers. Little or no thought was given to the moisture inside the wall cavity or to other wet surfaces.
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The Gadget Man: To Groom or Not to Groom? That is Not the Question!

February 1, 2007
Our home was carpeted with white wool short shag. Mom was a meticulous housekeeper, and we vacuumed that carpet often. After every vacuuming we would pull out the carpet rake – the same rake that could be used to rake leaves in the fall – and remove all the vacuum marks and footprints.
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Performing Surgery Today?

January 1, 2007
You customer glances down and with a slight grin asks, “Performing surgery today?” With tongue in cheek she may initially make fun of your “surgical booties,” but she will quickly be impressed with the extra care you are taking as you perform your cleaning.
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Measuring Success

December 1, 2006
Running our cleaning company years ago, we decided to start a second value-oriented company that would charge by the room for carpet cleaning. Our idea was based on the proliferation of per-room-priced competition, and we hoped we could do it better and smarter so we could actually make a profit at it.
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Brush, Bonnet, or Pad?

November 11, 2006
There it is: 40,000 square feet staring me in the face. With 7 hours to clean it and have it dry for traffic in the morning, how were we ever going to get this done?

I knew we couldn't get away with straight extraction cleaning. This commercial carpet had been heavily neglected and was fully impacted with soil in and past the backing. Experience had taught me that the more times I extracted it, the worse it would look.
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The 2013 Experience Convention & Trade Show

A look back in photos at the 2013 Experience Convention & Trade Show in Las Vegas.


ICS Cleaning Specialist Magazine


2014 April

Take a look at the April 2014 issue with features on air movers, going green, carpet cleaning and new products & technologies.

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Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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