As all professional carpet, upholstery and – especially – rug cleaners know, color migration is the worst nightmare imaginable. Texture change? Browning? With a little effort you usually can correct those, but dye migration?
Every year around this time, I’m reminded of an article I wrote some 8 years ago about the senseless and tragic murder of a young woman at the hands of a so-called carpet cleaner, and how a simple business practice might have helped stop it from happening.
I love pets. As a "kid" I grew up with dogs, cats, horses, cows, ducks, chickens and quail. At one time I was "supporting" 13 outdoor cats - I'm a sucker - for strays - two indoor cats, three dogs and two horses.
I’m often approached by consumers, cleaning contractors and, especially, chemical formulators who claim to have found some “super juice” that absolutely eliminates all urine odors under all conditions with only one application.
Several years ago, when I was still active in my cleaning business, I learned a valuable lesson about customers: some of them, no matter how nice they seem, will try their darnedest to take advantage of you. In one particular situation, a repeat customer brought a heavily urine-contaminated rug in to be cleaned.
In early 2006, Mohawk Industries, Shell Chemical and DuPont jointly petitioned the FTC to establish a new generic fiber subclass name under the existing classification of “polyester” for polytrimethylene terephthalate or PTT.
I ran a fabric cleaning business for about 15 years. I maintained a lot of repeat customers over the years, and I was very successful. I attribute my business accomplishments to a few simple things: consistent hard work, persistence and trying very hard to avoid some costly mistakes I saw other cleaning companies do all the time.
Shading is one of the most common complaints the professional cleaner or inspector encounters. It appears in both commercial and residential environments, and is not a phenomenon that is easily explained to the customer; for some reason, they just don’t get it.
A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.
Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.