Scott Rendall

Scott Rendall is president of a multi-truck cleaning company in Michigan. A second-generation carpet cleaning-business owner, Scott provides assistance to owner/operators as well as multi-truck business oweners through one-on-one specialized mentoring services, and is co-author/co-founder of the popular BRC Business Systems Manuals. Reach him at (877)549-7715 or by e-mail at


The Most Important Aspect of Business

In your community, I'll bet you can name a company that has been around many years but cuts many corners in the book of business. Perhaps they charge extra for pre-spraying, or they leave carpet (or walls, if a restoration company) wet after the job.
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What are Systems, and How Do I Create Them?

Everybody's talking about systems these days, but what does it really mean and how do they affect you and your business? In its simplest definition, a system is nothing more than an organized, planned, and predictable way of doing things. For example, when we talk about "marketing systems," we don't mean a single piece of advertising or even several pieces. A marketing system is all of your marketing efforts working together in a synergistic fashion with your other systems that provides the owner/manager with predictable results.
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Image Galleries

The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.


Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine


2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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Truckmount.jpgEquipment listings and specifications from the leading industry manufacturers.

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