Articles by Howard Partridge

How Building Community Changes Everything

Across America, businesses large and small struggle with the same issues: cutthroat competition that is selling “below invoice”; customers that don’t want to pay the advertised price; insolent employees and more.
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The Incredible Value of Interior Designer Referrals

Interior designers can be very valuable referral sources for cleaning and restoration companies, as they are in a position to refer very wealthy people to your firm.
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Putting the Value Back in "Professional"

You probably refer to yourself as a professional carpet cleaner. But have you ever thought about what that word really means? You probably refer to yourself as a professional carpet cleaner. But have you ever thought about what that word really means?
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Get on Track and Off the Truck!

The cleaning business is chock full of owner-operators. People who do the work themselves. The one truck operator. The one-man show. Does that describe you?
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Setting GOALS! For Your Business

The GOALS! System outlines an easy way to remember your goals, set your goals, and keep them in place.
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4 Reasons Goals Aren't Met (and what to do about it)

Last month we examined the “5 Steps to Reaching Your Goals.” This month, we’ll dig into four of the obstacles you’ll face in trying to achieve your goals.
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Five Steps to Reaching Your Goals

If you are like many people in America, you made a few New Year’s Resolutions for 2010. Now it’s March. How are you doing? Even if you didn’t make specific resolutions for this year, there were probably a few things that crossed your mind that you wanted to change about your life and your business.
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11 Critical Areas of Phenomenal Success

Most small businesses in America don’t work. Most small-business owners went into business because they had a dream. A dream of working for themselves: being their own boss, having a little more free time. But what happened to most small-business owners?
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How to Handle an Unhappy Customer

A happy customer tells an average of one person about your service. An unhappy customer tells three. If you ignore their requests for action, they tell nine. If you get in an argument, they tell 50!
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How to Delegate Effectively

If you have employees, you have certainly face the difficulty of getting them to perform tasks you ask them to do. You may feel that it is easier to just do it yourself. When you do that, you have less time to work with and your employees never learn how to "own" the task.
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The 2014 Experience Conference and Exhibition

A look in photos at the 2014 Experience Conference and Exhibition, which was held from April 24-26 at the Embassy Suites Convention Center and Spa in Frisco, Texas.

Podcasts

Have a limited marketing budget but realize the importance of neighborhood marketing? Try doorknob hangers, a low-cost, yet highly effective way to drum up more business. In this episode, John Braun discusses the value of this tactic as well as what you should include on the materials you're hanging.
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ICS Cleaning Specialist Magazine

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2014 September

The September issue of ICS features stories on moisture detection, disinfectant services, neighborhood marketing, then we discuss the last level of being phenomenal, and cool products.

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Janitorial Work

In addition to residential and commercial carpet cleaning, do you do any janitorial work on the side?
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THE ICS STORE

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Get Paid! (ebook)
Over 30 authors – over 40 articles…from attorneys, contractors, consultants, instructors and others, both inside and outside the restoration industry. R & R, C & R and Cleanfax, opened their archives and gave us the best they had, other chapters were created just for the “Get Paid!” book and its readers. And every one of them has ideas for how to get paid what you are owed.

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ICS DIRECTORY AND BUYING GUIDE

Director_Buyer.jpgThe premier resource and reference guide for the cleaning and restoration industries.

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TRUCKMOUNT EQUIPMENT AND ACCESSORIES GUIDE

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