“It was working when I left” was the sick sarcastic joke of a response I used to get from some of my troublesome Techs when I would confront them the next day with a callback.

Working with contractors for years now, one thing is common. As contractors, we love any new tools that we can get our hands on, but not so much when it

The first time my dad cautioned me about, “Stepping Over Dollars to Pick Up Dimes”…I was still a kid in the business. So, I asked him, “What does that mean?”He

I want to talk to you about an annual Holiday Bonus that makes sense. Yes, I know what month it is. But, you need to plan and do some financial

Backing up your computer files is not important! It’s only important when something goes wrong. And something always can go wrong. I know because it did at my shop years

I’m constantly asked, “Al, what should I do about a staff member who has been a good team member in the past but is now struggling at work because their

Why the big fuss about getting testimonials anyway? It’s simple. I learned a long time ago that what you tell me about you is interesting but what I really want

Most of us hate meetings! We’re way too busy to stop and meet. Besides, most meetings end up like the meetings we have at our house of worship or our

After my first year as a consultant to the various trades I had worked in (and some I never worked in!), my brothers asked me what I learned and what

Disappointed?Does your staff seem to take longer than whatever time they’re given no matter what the task assigned is….even the simplest of things? I know, it used to drive me