When I asked a group of carpet cleaning company owners how they felt about hiring, every single one said that it is not a pleasant experience. But if you want to have a turn-key business, you are going to have to have employees.

Referral marketing is the best way to grow your company. Your clients will pay higher prices because they want to use you, the cost of each client is less than advertising and your clients are more loyal and a great source of referrals.

Obviously, the first thing that comes to mind when posed with that question, is, where is there? Most business owners are so immersed in the day to day operations of their business that they really don’t know where they are going. Could that be true of you?

It is one thing to say it is time to get serious about referral marketing and another to actually do it, and do it consistently. Making a decision is a good thing, but is by no means the whole story.

Whether last year was a boom, bust or merely average, now is a great time to dedicate yourself to a fantastic new year. Believe it or not, our industry has not been affected by the downturn as much as many other businesses. Have you talked to any builders, carpet retailers, car salesmen or Realtors lately? 

There is no better sound in the office than hearing that beautiful phone ring. However, there is no more horrific silence than the lack of that noise for a long period of time. So let’s look at ways to make sure that your phone makes that wonderful sound.

As a business coach, one of the biggest issues I see is that owners are held hostage by employees who keep the owner in a constant state of fear and stress. As a business owner, I can attest to this problem stifling my own business for years.

When you first entered the business world as an owner, the idea of being your own boss and working the hours you wanted to work seemed so appealing, along with not having to answer to anyone. 

The trick to being the highest-priced company in town and having plenty of business is getting customers to fall in love with your services. An ecstatic customer wants to give you money and does not let price stand in the way.

Quite simply, turnkey means that if someone bought your business, they would be able to open the door on Day One and the business would run without the new owner’s input. In other words, the dream business. You own the company, make the profits and don’t have to work if you choose not to.